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post #31 of 210 Old 11-24-2015, 10:39 AM - Thread Starter
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Originally Posted by HockeyoAJB View Post
Which government? Are you suggesting that the US government should have an agency staffed with government employees, whose job it is to monitor Internet traffic going to and coming from consumers/corporations in the U.S. for the purpose of enforcing copyright laws? And that other nations should do the same? How is that any better than enlisting the ISP's to do this themselves?

Regarding the "jar", how do you propose to stop sites from illegally sharing copyrighted content without monitoring Internet traffic in order to discover violations, so that the perpetrators (both the sender and the recipient) can be prosecuted? How is it the ISP's fault (or a flaw in the Internet itself) that people can use the Internet to commit crimes? This sounds a lot like liberals blaming gun manufacturers or guns in general for the acts of criminals who use them to commit crimes.
The internet is already being monitored by the industry with out any help from ISP's. They go right to the source. For example many violators are college students and many universities post warnings.http://www.webster.edu/technology/se...wnloading.html There are a huge number of sharing (ie: bit torrent) sites that have either been shut down, or content removed from, for copy right infringement. All this done by monitoring these sites and proceeding with injunctions through legal means. That being said, if a consumer is downloading porn all day long, I don't believe he wants to share his habitual obsession with his ISP.

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post #32 of 210 Old 11-24-2015, 11:23 AM
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Comcast needs to get with the program (better yet they should be broken up as should ATT). This is the 21st century not the 20th. More and more people don't want nor need appointment TV. Streaming is the new wave. Viewing habits are changing and it's not up to corporate overlords to determine what we should be watching.
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post #33 of 210 Old 11-24-2015, 11:57 AM - Thread Starter
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Originally Posted by Brian Conrad View Post
Comcast needs to get with the program (better yet they should be broken up as should ATT). This is the 21st century not the 20th. More and more people don't want nor need appointment TV. Streaming is the new wave. Viewing habits are changing and it's not up to corporate overlords to determine what we should be watching.
Good point. I would also like to add, that as far as copyright policing of their own consumers, it's all about their bottom line. They are obviously not happy about people downloading content for free that is purchased for PPV or available from premium offerings.

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Last edited by mailiang; 11-24-2015 at 12:40 PM. Reason: Typo
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post #34 of 210 Old 11-25-2015, 10:52 AM
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The other thing is that much of Comcast is still old cable technology instead of fiber. They have all those multi-packed QAM channels with lower quality than you can get nowadays streaming.
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post #35 of 210 Old 11-25-2015, 02:22 PM
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Comcast is starting to use MPEG4 instead of MPEG2 for HD channels in some areas. Still a bit early to tell how many they are packing per frequency. For MPEG2, they had been using up to 4:1. Comcast boxes don't seem to obviously show the MPEG version in diagnostics, so it's hard to tell what you are getting. A Tivo user in Chicago says it looked like up to 10 MPEG4 were on the same frequency, assuming he is reading things right.

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post #36 of 210 Old 11-26-2015, 01:21 PM
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MPEG-4 would require new boxes. They also have tried IPTV like AT&T uses (also requiring new boxes). MPEG-2 would tend to macroblock whenever there was too much action in a scene and MPEG-4 (h264) has other techniques to use to avoid that.
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post #37 of 210 Old 12-14-2015, 01:26 PM - Thread Starter
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Interview with Comcast's CEO

Interview with Comcast's CEO Brian Roberts. IMO, just a lot of double talk.

Quote:
Blodget: So I have a theory. The reason people talk about “data caps” and “It’s terrible,” “They’re screwing me,” and all that stuff is the general reputation of cable companies is “Screw the customer.” You have, in addition to having incredible stock price and great products and all that stuff, have been voted “The Worst Company in America” for customer service and different things like that. So first of all, why is it that companies have such bad reps?
Roberts: Obviously, the first reaction is get defensive. Second reaction is, “What are we going to do about it?”
So let me get defensive and then I’ll tell you what we’re going to do about it.
Defensive is: First of all, we’re with all the other cable companies, within spitting distance of each other. As a group, that is what the results show. Therefore, you have to say, “Well, is it something we’re doing?”
Like … “Well, your people didn’t show up on time” and therefore let’s fix that and will that actually change the score and suddenly we’re the best company in America? Google’s free. Facebook is free. We charge, and we collect for every piece of content rights. Every movie star. Every athlete. Every possible piece of content we pay.
We’re up to well in excess of $13 [billion] to $14 billion a year at this one company to procure that content on behalf of the consumer, and it’s grown on average as an industry about 8% to 12% a year compounded for a decade. If you drop a channel, you’re incredibly unpopular, and if you pass along a rate increase, you’re incredibly unpopular. So I think that is the essence, in my opinion, of why the category is perceived and then you make foot faults: You didn’t show up on time or it didn’t work.
So what are we trying to do about it? Let’s play offense on that question. First of all, we’re not satisfied and all the energy that we were going to put into Time Warner has gone into creating a better experience and now creating a better service experience. So the gentleman who ran X1 is now head of customer experience and we have ways that you take your mobile device and you can schedule your tech, you can reboot your box, you can see where your tech is at — just like Uber with our tech tracker — and you can rate them at the end. We want you to do that. You can get a follow-up. We automatically have GPS so that if we don’t show up on time, you get a $20 credit on your bill. You don’t have to ask for it. It just automatically happens. And we have many … initiatives. We’ve seen tremendous improvement and that is why I think our churn was down and why we had the best sales in nine years.
Blodget: What I hear you say is there’s a distinct change in the last couple years. Because I was very curious about this. I thought, “Well, in theory, maybe people just don’t like monopolies. They’re a monopoly and everybody hates monopolies — power and all that stuff — so that’s why they have a bad rep.” So I asked an expert in the cable industry. And I’m going to read you a quote that there’s a backhanded compliment in here, too.
Roberts: Oh, that’s nice. Nice way to start.
Blodget: So “customer service needs to be part of your culture. The top guys need to say it over and over again. They don’t.” This is referring to Comcast. “Their culture is ‘beat up everybody you do business with,’” which was very interesting and there is a backhanded compliment in there, which is that you built this amazing company and so forth, and yet we see X1 — fantastic product — so is this five years out of date?
Roberts: I think it’s two years out of date. We saw a lot of that kind of commentary during the Time Warner consideration. But I think we’ve harnessed that and said, “OK, let’s prove them wrong.” And also, “Let’s accept the fact that every executive, including myself, needs to be trained on customer service.
Budget meetings begin with not how much is cash flow growing, not how many subscribers am I adding, but here’s what I’m doing to improve service. Here’s what my scores are. Here’s what my goals are. Here’s my on-time reliability, my network reliability, my calls that are answered within so much time, and first-call resolution.
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post #38 of 210 Old 12-14-2015, 03:21 PM
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Can we send that interviewer back to journalism school, and get a real reporter to interview these guys?
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post #39 of 210 Old 12-14-2015, 03:57 PM - Thread Starter
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Originally Posted by Westly-C View Post
Can we send that interviewer back to journalism school, and get a real reporter to interview these guys?
They probably had his questions screened before the interview, like they often do with White House presidential press conferences.


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post #40 of 210 Old 12-15-2015, 11:46 AM - Thread Starter
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From Vox.com, in response to Comcast's CEO Brian Robert's comments:

Quote:
The problem isn’t Comcast’s service, Roberts is saying; it’s that people have to pay for it. Comcast operates by striking deals with content creators and publishers — ABC, CBS, FOX, ESPN, HBO, and the rest — for the right to broadcast their shows, movies, football, baseball, and basketball games. And as Roberts said, it doesn’t come cheap.
And there’s not much the company, or other cable companies, can do about that, in Roberts's view, because content companies have too much leverage.

Licensing fees may be expensive, but Comcast can afford them


One problem with Robert’s argument is that Comcast makes money too — a lot of it.
In 2014, it brought in nearly $69 billion in revenue, with $14.9 billion of that being operating income, a.k.a. profits.
So, yes, Comcast has to charge its customers, but it could charge them less if it wanted to. It could also invest more heavily in more and better-trained customer service workers. It could boost those data caps that customers are always complaining about.

Customers don’t hate every service they pay for


To be fair, elsewhere in the interview Roberts described some of the company’s plans to improve its customer service, including an Uber-like tracking system for Comcast’s technicians. But he seems to believe that it may just never be enough. No matter how hard Comcast tries to make its customers happy, they still wind up disgruntled. Customers just can’t stand paying for things, and the only way Comcast could really earn their love is by giving away its product, as Google and Facebook do.
The problem with this argument is that most companies do charge for their products, and few if any are as hated as Comcast. Indeed, the cable TV industry’s upstart rivals — Netflix, Hulu, Amazon Prime — charge their customers as well.
And customers don't hate Netflix the way they hate Comcast. In 2014, Comcast scored a 54 out of 100 on the American Customer Satisfaction survey — down from 64 in 2001. On the same survey, Netflix came in at 81. In eight years of measurement, it's never dropped below a 74.
One reason for this: Online streaming services charge a lot less. Netflix’s basic service costs $7.99 a month, as does Hulu’s. Comcast’s "digital starter" TV package, which doesn’t include premium channels like HBO, costs $49.99.
On the other hand, some companies charge a premium while still earning high marks, because their products are great. For instance, iPhones are way more expensive than a lot of Android-based smartphones, yet they’ve earned fanatical customer loyalty.
So maybe Comcast can’t please its customers. Maybe it’s doomed to its abysmal Yelp reviews and a rock-bottom reputation. But it could probably try a bit harder too. Who knows?
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Last edited by mailiang; 12-15-2015 at 11:56 AM.
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post #41 of 210 Old 12-15-2015, 12:06 PM
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how do you know how much internet you are using? i have comcast and dont have a problem yet....i do pay 220/month + tho which is way too high imo.

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post #42 of 210 Old 12-15-2015, 12:50 PM
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how do you know how much internet you are using? i have comcast and dont have a problem yet....i do pay 220/month + tho which is way too high imo.
Go online to your account, and you'll find the data usage chart under My Account>>My Services.

Quote:
The problem isn’t Comcast’s service, Roberts is saying; it’s that people have to pay for it. Comcast operates by striking deals with content creators and publishers — ABC, CBS, FOX, ESPN, HBO, and the rest — for the right to broadcast their shows, movies, football, baseball, and basketball games. And as Roberts said, it doesn’t come cheap.
And there’s not much the company, or other cable companies, can do about that, in Roberts's view, because content companies have too much leverage.
Another content supplier left off by Roberts-Comcast itself. They create and own cable channels which also charge monthly subscriber fees to their own systems. For years, each yearly price hike was accompanied by the addition of a newly added network, and more often than not, it turned out to be a Comcast owned property.

I don't have a problem with MSOs owning cable channels, but I've never been comfortable that they get to charge themselves a fee when adding them to their own systems. Since getting distribution is a critical part of launching a new cable channel, it feels unfair that an independently owned network has to compete against a corporate owned entity that gets a free (and paid) pass onto a system.
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post #43 of 210 Old 12-15-2015, 03:01 PM - Thread Starter
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Originally Posted by torii View Post
how do you know how much internet you are using? i have comcast and dont have a problem yet....i do pay 220/month + tho which is way too high imo.
Depending on your equipment, you may be able find how much data you are using in your router's utility.

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post #44 of 210 Old 12-17-2015, 07:55 AM - Thread Starter
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Unhappy Comcast customers have no idea why they’re exceeding their limits

And the Comcast beat goes on..... Yet another problem for Comcast data caps customers


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post #45 of 210 Old 12-17-2015, 09:09 AM
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Lol. So now Comcast has to educate you that streaming movies or downloading video games uses bandwidth?
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post #46 of 210 Old 12-17-2015, 11:23 AM - Thread Starter
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Quote:
Originally Posted by metalsaber View Post
Lol. So now Comcast has to educate you that streaming movies or downloading video games uses bandwidth?

I believe it has more to do with inconsistencies of data use.


Quote:
In January 2015 our data usage was 32 GB and in February 64 GB. In March it was exactly 300 GB. Since then it has registered 134,123,120,138,181,187 and 215 GB in October. […]
The problem here is that we cannot be consuming that kind of data. I purchased a Roku for my sister nearly 2 years ago so she could watch Downton Abbey reruns through Amazon Instant Video. In a normal month she watches 8 one hour episodes. In rare months she watches 12-16. We do not have Netflix. Our computer usage (2 laptops) is limited to normal business use (Excel and Word) and email, news and shopping. These laptops are hardwired to a Linksys modem. We do not use wireless. My research suggest that one hour of video should be 3-5 GB. Her 16 hours of Downton should be 48-80 GB.
On Oct.31 I unplugged the Roku. As of 11/10 we have consumed 7 GB of data. I’m not sure how.
As often happens with aggrieved Comcast customers, I forwarded his complaint to Comcast to see what they could do to address his concerns. As it turns out, however, it doesn’t look like Comcast really knows how to offer granular information that will give you concrete answers about what could be sucking up your data.

I personally use my routers utility for this info. I don't have caps, but if I did and there was an issue, I would be able to document my usage.

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post #47 of 210 Old 12-17-2015, 11:51 AM
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Originally Posted by metalsaber View Post
Lol. So now Comcast has to educate you that streaming movies or downloading video games uses bandwidth?
A lot of people don't know how to properly set up a wifi router and end up with improperly secured guest access on their wifi networks. Or, they give their wifi password to their neighbor so that the neighbor can get faster internet access on their mobile device while over for a visit. But then the neighbor forgets to drop the wifi network and, if they only live one wall away, could end up using the person's bandwidth for who knows how long. In some cases the neighbors even agree to allow this, not knowing that it could come back to bite them on their bill, should a data cap be exceeded and enforced.
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post #48 of 210 Old 12-17-2015, 01:13 PM - Thread Starter
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Quote:
Originally Posted by HockeyoAJB View Post
A lot of people don't know how to properly set up a wifi router and end up with improperly secured guest access on their wifi networks. Or, they give their wifi password to their neighbor so that the neighbor can get faster internet access on their mobile device while over for a visit. But then the neighbor forgets to drop the wifi network and, if they only live one wall away, could end up using the person's bandwidth for who knows how long. In some cases the neighbors even agree to allow this, not knowing that it could come back to bite them on their bill, should a data cap be exceeded and enforced.
Maybe so, then again, maybe not. Comcast admits data cap meter blunder



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post #49 of 210 Old 12-18-2015, 11:44 AM
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Quote:
Originally Posted by mailiang View Post
Depending on your equipment, you may be able find how much data you are using in your router's utility.

Ian
That a bit confusing if you have U-Verse. I even read where they can't utilize caps because the way things are set up they can't sort out their phone service from their Internet. I can get numbers on the router but it's hard to tell what the date range of use is.

I was even thinking of writing an Android TV app to use on my Shield TV to track data usage since for some strange reason that tracking is not included in the Android TV settings as it is on other Android devices.
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post #50 of 210 Old 12-18-2015, 11:54 AM
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Just upgraded my service to blast now speeds in the 160- to 180 MBS , $40 a month

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post #51 of 210 Old 12-18-2015, 12:28 PM
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we really need a way to figure this out...for example:

if caps are enforced, would downloading a 4K movie from Netflix be the same as a Comcast 4K download?

the cost of a BD or 4K disc seems high as compared to downloading because we don't usually consider the cost of the streaming service:how much would the cap cost add to download the same movie?

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post #52 of 210 Old 12-18-2015, 12:58 PM - Thread Starter
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Quote:
Originally Posted by markrubin View Post
we really need a way to figure this out...for example:

if caps are enforced, would downloading a 4K movie from Netflix be the same as a Comcast 4K download?
It would probably be free if you subscribe to Comcast's stream TV.

Quote:
Originally Posted by markrubin View Post
the cost of a BD or 4K disc seems high as compared to downloading because we don't usually consider the cost of the streaming service:how much would the cap cost add to download the same movie?
I would think that would depend on your cap, which with Comcast would be 300 gigs and how many movies you download after you exceed it. The average 90 minute HD file download uses 2 to 4 gigs.

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post #53 of 210 Old 12-19-2015, 06:09 PM
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Quote:
Originally Posted by markrubin View Post
we really need a way to figure this out...for example:

if caps are enforced, would downloading a 4K movie from Netflix be the same as a Comcast 4K download?

the cost of a BD or 4K disc seems high as compared to downloading because we don't usually consider the cost of the streaming service:how much would the cap cost add to download the same movie?
To what services are you referring? Netflix and Amazon don't allow you to download content. The only services I know of that allow downloads of premium content are iTunes, Sony's PlayStation Video (formerly Video Unlimited), Samsung's M-Go, and Kaleidescape. More often than not, the cost to rent/purchase a title from these services is higher than the cost to rent or purchase the physical disc. And that's before you factor in the cost of high bandwidth Internet or potential overage charges. Streaming from services that charge you a set monthly/yearly rate for all-you-can-watch buffet is where digital delivery beats physical on price.
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post #54 of 210 Old 12-20-2015, 03:00 PM
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Quote:
Originally Posted by HockeyoAJB View Post
To what services are you referring? Netflix and Amazon don't allow you to download content. The only services I know of that allow downloads of premium content are iTunes, Sony's PlayStation Video (formerly Video Unlimited), Samsung's M-Go, and Kaleidescape. More often than not, the cost to rent/purchase a title from these services is higher than the cost to rent or purchase the physical disc. And that's before you factor in the cost of high bandwidth Internet or potential overage charges. Streaming from services that charge you a set monthly/yearly rate for all-you-can-watch buffet is where digital delivery beats physical on price.
VUDU also has a download option. You need their app to play the files but the idea was to allow you to play your titles on the go without an Internet connection.
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post #55 of 210 Old 12-20-2015, 03:35 PM
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And Amazon recently added the download ability to the Prime Instant service. For ios and Android devices thus far, using their Amazon Video app.

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post #56 of 210 Old 12-22-2015, 06:32 AM
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Quote:
Originally Posted by HockeyoAJB View Post
A lot of people don't know how to properly set up a wifi router and end up with improperly secured guest access on their wifi networks. Or, they give their wifi password to their neighbor so that the neighbor can get faster internet access on their mobile device while over for a visit. But then the neighbor forgets to drop the wifi network and, if they only live one wall away, could end up using the person's bandwidth for who knows how long. In some cases the neighbors even agree to allow this, not knowing that it could come back to bite them on their bill, should a data cap be exceeded and enforced.
And thats Comcast's fault how?
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post #57 of 210 Old 12-22-2015, 07:40 AM
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And thats Comcast's fault how?
I never insinuated that it was. I was simply pointing out that there are other reasons why a customer might exceed their data cap and not know how.
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post #58 of 210 Old 12-22-2015, 08:21 AM - Thread Starter
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Bottom line, Comcast puts profits over customer satisfaction.





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The best way to succeed in life is to act on the advice you give to others


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post #59 of 210 Old 12-22-2015, 10:38 AM
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Bottom line, Comcast puts profits over customer satisfaction.





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This (plus rediculous rates) is why I have stuck with Verizon DSL (3 Mbps) for Internet, despite the fact that Comcast offers 25, 50, and 75 Mbps plans where I live. DSL may be slow, but it has been very reliable for me. Only one outtage of a couple hours in the 11 years that I have been with them (that I am aware of). I rarely stream anyways as much of the content my wife and I watch is still not available thru an online service (at least not without paying multiple subscription fees that would add up to as much or more than our bundled Verizon DSL/landline/DirecTV bill). Not to mention that no single streaming device includes apps for all of the services we would need to replace our Genie.
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post #60 of 210 Old 12-22-2015, 12:04 PM
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I never insinuated that it was. I was simply pointing out that there are other reasons why a customer might exceed their data cap and not know how.
Did Comcast install a device (wifi router) that allowed others to steal bandwidth? If so, then yeah Comcast can have some responsibility depending on if the user modified or changed password systems. If the user installed their own router, sorry, not Comcast's problem.


I don't think the overages are at any critical mass "at this time". The vast majority of people that would be hurt by caps are those peer sharing.

Again, not to get LOST in this discussion is that Comcast isn't doing anything that other companies aren't already doing. Other companies already have caps. So why the anger towards Comcast? You guys act like they are pioneering the way to data caps. Thats further from the truth.

Frankly when garbage gets spread around so much it ends up becoming "fact" when it's not.
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