I've been lurking for a while and finally registered for posting privileges. I also have a couple of F100-firmware DTVPal converters, bought from a retailer rather than from Dish Network. Trying out the timer features quickly brought out the symptoms so many others have reported here, mainly timers randomly changing or disappearing, making them pretty much useless.
Also like others, I've been run through the mill with Dish Network trying to get this resolved. Here's my tale of woe to add to the list...
First I emailed their tech support, and in a couple of days got back a response saying: "It has been determined that the equipment needs to be replaced. There is a warranty on your account that covers replacement of your equipment including shipping and handling."
An 800 number was provided in the email, which I called, starting an hours-long "adventure" in trying to find anyone who knew how to deal with this issue. Everyone I dealt with started out telling me the same thing: that Dish will NOT handle warranty service unless the converters were purchased through them. Then I would quote the warranty page each time, which states clearly in each section that "DISH Network" will repair or replace the equipment. (One DISH phone rep even tried to tell me that the DTVPal is "made by someone else," and asked "what address is in the owner's manual?" I pointed out that "DISH Network" is mentioned numerous times in the manual, as is the dtvpal.com web site, which is owned by Dish, and the warranty gives a toll-free number to call, which is also owned by Dish.) In fact, it turned out that the phone number in the warranty statement was different than the one in the email that Dish sent me, and I was finally advised to call that number for help.
I did so, and the rigamarole started all over again; talking to several people who all insisted that Dish would not handle the warranty if the DTVPal was purchased from another retailer.
I gently reminded each person I dealt with that Dish tech support has acknowledged that these early-firmware DTVPals are defective, that the warranty is a legal document; and that what they were trying to do was tanatamount to knowingly selling defective products and refusing to honor the warranty. This would get me bounced along the chain to the next confused Dish representative where I would have to start all over again.
After an hour or more of this I finally got connected to someone who actually attempted to resolve the issue. After being put on hold several times for him to talk to other people, he informed me that HE was getting the same runaround, being told that Dish would not handle the warranty on their converters sold through third-parties, despite the clear terms of the warranty. After consulting with more Dish employees, he informed me that it seemed that there is supposed to be a procedure in place, but nobody knew what it was.
I mentioned this forum, and the name of the Dish employee that was mentioned in this thread (Kevin Hutchinson) who was able to help one of the other people here. He tried calling Mr. Hutchinson, but was unable to reach him, and sent an email to attempt getting some assistance in resolving this.
And that's where it sits, after spending half a day wrangling with numerous Dish Network representatives over a lousy $40 (from my perspective) worth of defective DTVPal converters that probably costs them about $2 to manufacture. From the standpoint of my time I'd probably be better off just ordering a couple of the $40 TR-40s since they have the working F103 firmware, but this whole thing has me really angry and I hate the idea of "rewarding" this company by giving them more of my hard-earned money.
By the way, this is not an indictment of any of the people that I dealt with. It is clearly Dish Network's lack of training and preparation that is to blame for this nonsense rather than it being the fault of any individual employee, and it's the company execs and managers that my ire is directed at. In fact I think it's pretty safe to say that this company IS selling defective products and refusing to honor the warranty, either by deliberate design or by incompetence in not providing proper warranty procedures and training to their employees. (Sounds like grounds for a class action suit if I ever heard one!)
In any event, the last person I worked with has my contact information and says they will get back to me with a resolution on this issue. We'll see, I've never gone through this kind of nonsense trying to get warranty service, not even from car dealers...