Their support forum at maxmedia-usa.com is still a ghost town, and there's no image of the new version of the MaxMedia that they've been promising for weeks. Here's the last forum posting at their site, dated 5/20. There is, of course, no response:
<<<<government coupon program 1 Week, 2 Days ago Karma: 0
I ordered two of the Maxmedia converter boxes with my coupons.
It seems there are many issues with the box. I was told the NTIA can't refund the coupon money once the coupon is used. What is the answer to resolve the credit of the coupon. I used the website convert my tv.com to order to boxes and the delivery date has been changed to june 7. I would like to know if I wish to cancel the boxes how does my government get to issue me new coupons and where did the coupon mony get put. At this time I am in the dark just as other who ordered the same box ant the forum comments don't look good. Can I get some kind of a answer to what the plan is to deliver the boxes.