Here is an email I sent to firstname.lastname@example.org
late this afternoon and their quick (but hardly comprehensive) response:
> I placed an online order for your Coupon Eligible DTV Converter Box
> with analog pass through, MPI-500PT on May 20th. Although I received
> no email confirmation, I saved all of the confirmation web pages. I
> understood that this box was not currently available and would not
> ship until sometime in June but my $40 NTIA coupon was expiring at the
> end of May and I needed a converter box with analog pass through.
> Although there are none currently available that meet my needs the
> MPI-500PT features and specifications seem to.
> Although your system accepted my coupon, it does not yet show as
> redeemed on the NTIA coupon status web page. Additionally, I see that
> my pending order now shows item MPI-500 (no PT suffix), which I fear
> is a non-pass through model. If this is only a temporary change to the
> order to allow applying the coupon to an officially listed NTIA
> converter box I am OK with that provided the converter that actually
> ships to me has the analog pass through feature.
> Of more immediate concern, since my coupon does expire on May 30th -
> will you redeem it through the NTIA process before the expiration ? If
> not, I need to know as soon as possible to avoid losing it's value.
Originally Posted by micropose
We respectfully apologize for the confusion this has caused and will email out to all registered customers as soon as we've corrected the issue. You can order the Non-passthru version if you so wish and exchange later for a passthru, but the order has to be for only the
currently listed CECB box. Sorry for the inconvenience.
Microprose Sales Team
So, do they have MPI-500 boxes in stock ? Will I be shipped a non-pass through box and have to return it to exchange for a pass through model ? Will I have to pay for return & replacement shipping ? Are they going to redeem my coupon before it expires ?
I have more questions now than I did before I sent the email. This whole NTIA CECB mess has turned into a stereotypical bureaucratic cluster F