Originally Posted by warlockjames
I just want to share the information with everyone, so you don't make the same mistake.
I ordered Artec T3A Pro Digital Converter on May 21 with the government issued 40 tv coupon. I called 3 times and email them twice. There were no response on email. The seller keep telling me busy and keep me wait for the item. At June 10, I called the seller again and she said item was shipped. Wow... I NEVER received the item and US Postal office said NEVER Receive the item. The seller just electronic sent the shipping info to USPS. The seller kept telling me the item was shipped even though I asked her if this could be a mistake because USPS said didn't receive any think. She doesn't care if I make a complain and the response is unacceptable with bad attitude.
DON"T BUY FROM THEM. I already file complaint for Paypal and BBB. BTW, doesn't any one where to file complaint about the 40 coupon they cashed out.
First of all, thank you all for the great forum as I have gotten tons of great information.
Well...about my experience with this company is the same as yours.
This is a bad company. I don't understand how they get their company listed on the DTV2009 listing.
I ordered the Artec from the same company on May 22nd.
After two weeks, I emailed them since I did not receive it
(I figured it would take about a week to deliver).
First email was responded quickly, but they came up with excuse saying that there was a glitch processing the coupon.
In third week, I emailed them twice to follow up with my order.
But they have not responded to my emails.
After almost a month later, I was fed up with this company.
So, this week, I requested to cancel my order and refund with my $40 coupon.
They finally refunded paypal funds, but they already redeemed the coupon without even sending the unit out.
(I found out when I tried to get the digital converter from my local store).
I have sent them two emails to get my coupon reverted, but I have not heard anything from this company.
I guess that I should have researched about this company before I placed an order.
Anyhow, Thank you all for the great contributions on this forum.