Originally Posted by gastrof
My thought was that for the grocery store, this was a one-time Christmas rush period item that they'd never carry again, at least not until next Christmas. The online vendor would be selling them all the time, and would have to deal with disgruntled buyers.
While I fully understand your thoughts- Due to slim margins on these converter boxes:
A: Most online vendors will refer you to the manufacturer UNLESS the box is damaged in shipping. (Read that if they get paid by shipper
for damage, they ship you a replacement.)
B: If you receive a DOA unit - Most are going to make you pay return shipping IF they accept returns at all, most online stores on DOA /problematic units are going to tell you to contact the manufacturer DIRECTLY... this meaning YOU will be looking at return shipping charges- the "hassle" of dealing with, tracking a unit to be "repaired"... and the LOSS of use of that unit.
To be frank in regards to online vendors- Most are selling the converters as temporary stock type items. 6-months from now most will have moved on to the next "hot-thing" to sell.
Just like the Brick and Mortar stores....
Regardless if you were looking to"dump" sub-standard goods doing so thru online vendors would be easier that doing so thru a brick and mortar business in which you are depending on repeat business-
Have a online business selling junk- shutting down the website and creating another website is far, far easier that if you have a Brick and Mortar business in which it's taken 10-20- 40+ years to build up a reputation.
Do I buy online? YES... but the price has to reflect the risk & the fact in most cases I'm going to have more "luck" getting a sub-standard / problematic product returned locally if it doesn't work out.
On buying thru a GROCERY store... I can see a situation in which a unit goes bad, is out of warranty and the store manager can't do a return officially but says to just go get yourself $50 worth of food...knowing the loss on the converter box will be offset by future sales.
I guess in a nutshell what I'm saying is a local merchant is going to do more to keep their B&M store name good that has taken many, many years to get built up.