Originally Posted by couponSkeptic
So, I could enter in my coupon information on the day it was to expire and by the time you process my coupon it may be already to late?
Finally have a few moments to respond to your questions here. Sorry for taking so long to get back on the forum.
We chose to use a manual redemption method instead of the automated online webservice. Because of the manual process involved, we have to cut off coupons at 4PM. I find it surprising that other sites that are using the webservice don't even allow same day redemptions, but we still do. This is also why yes, you can enter all 1s and submit an order, but our disclaimer that the coupon needs to be validated with the government will result in that order being cancelled. The disclaimers are there to help you ensure that your coupon number is entered correctly. We have a few that mess up a number or two, but it really has worked quite well as a general method of entering coupon info.
So you're probably wondering why we don't use the webservice? 3 reasons: 1) We didn't want our site to be "down" while the standard (and no-so standard) maintenance windows were being enforced by the NTIA (i.e. it allows us to continue to take orders on late Saturday nights or during those unforseen server failures at the NTIA); 2) it allows us to take backorders for product that will be in within the next week or so (we don't run the coupons until the product is in stock to be in full compliance with the NTIA -- and yes, they have checked our process); and 3) I just don't trust the webservice -- having been a consultant and web developer for a number of years for some large corporations, there are always things that are missed and/or left out due to budget/time/whatever. Since $40 of nearly every transaction that goes through my site relies on that coupon going through properly, we opted to spend the extra energy on manually running coupons to ensure that they were processed properly.
BTW, it is our internal policy that if you enter your coupon data properly and correctly before 4PM on the day it expires and we miss redeeming it due to human error, technical glitch, etc, we will eat that cost. If your order is placed after 4PM, there are no guarantees.
I hope that answers your concerns. Gotta get back to it -- we found the right place to be in this down economy. We're busy round the clock and we appreciate everyone's business!