Originally Posted by SolidSignal
Solid Signal has and continues to make every effort possible to make the digital transition an easy and uncomplicated process. Part of our efforts include providing our valuable customers with the best converter boxes available at the lowest prices possible.
One of the ways we pass the savings onto customers is by shipping at the lowest cost available. Due to time restraints for the digital transition deadline we are working our best to get our customers their orders in a timely manner. The converter box in no way gets damaged in this process although the packaging will be exposed to normal FedEx shipping processes. If for some reason your converter box arrives damaged we guarantee our customer a new one. Solid Signal takes pride in our products and our reliable customer service. It is for these reasons Solid Signal is the #1 seller of converter boxes in the US. Please feel free to call or email with any questions or concerns and remember everything we do we do for you.
Phone: 1 (866)374-4625http://www.solidsignal.com/
Prominently placing a disclaimer on the "shipping information" web page at http://www.solidsignal.com/shipping_info.asp
stating that Solidsignal.com chooses to ship CECBs in their retail "shelf" box to save themselves time and money
(although the customer IS being charged for shipping) would allow the customer to decide whether or not to make that concession. Now that would be valuing your customer
If, as you say, "Solid Signal takes pride in our products
" then treat them with respect and package the customer's purchase properly for shipping. Lax and lazy shipping policy in the interest of expedience and extra
profit is not a valid reason... it is an excuse and a poor excuse at that.
Since you at Solidsignal.com think of yourselves as a first tier company... act like one and not like a back room mail order operation just out to make a fast buck.
You are far too disingenuous when you say "and remember everything we do we do for you
". We know exactly what you do, why you do it, and for whom you do it. It's one thing to think you're smarter than the customer but don't make the mistake of thinking the customer is dumber than you are.
If Solid Signal is interested in cultivating repeat business from those caught up in the digital transition
you are going about it the wrong way.
It's easy for you to see how much business you're doing and how much additional profit you're generating by your indifferent packing policy but more difficult to see how much business you're not doing and won't get in the future because of that packing policy.