Originally Posted by DigaDo I'm borrowing this post from the DVD Recorder Forum to illustrate the term "Caveat Emptor."And my response:
There are two problems here that apply to potential purchasers and a variety of products.
First, a potential purchaser does not research a product before purchase. Buyers see a Sony or a Panasonic EZ series combo recorder at their store. Then they recall that Sony and Panasonic have always been good brands. They rely on the good will these brands have established with their earlier products. They purchase a Sony or a Panasonic EZ series combo recorder only to find that these products are problematic at best and a nightmare at the worst.
Second, a potential purchaser does research a product before purchase but dismisses others' advice as anecdotal, i.e., that's only one person's opinion
. It doesn't matter that many other owners/users have provided the same advice. The potential purchaser reasons "my experience will be different." You betcha!An additional comment:
This applies to a company and its business practices as much as the product itself.
I failed to understand your implication on your post above and how it is related to this thread. If you have any beef with DN, make another post and/or take it to them.
As far as I know
1) DTVPal Plus is a fine product. My experience is limited but I rate it's better than CM-7000. But that's just my opinion and I have both of them.
2) If you search horror stories on DTV, DN, cable companies, ATT, Verizon, Intel, Microsoft, IBM, Apples, Linksys, Netgear and the likes, you literally could find hundred of posts. Do you still buy products, services from them? Or because you have not personally encounter one bad experience yet so your experience would be different? They are name brand too, aren't they?
Mind you, the ratio of those hundred horror posts relative to millions of their customers is infinitesimal (not really but I tease your understanding in mathematics ). The logic is very simple. If the majority of their customers are not happy with them, THEY ARE DEAD
. But they have holes in their business just as others, and some holes are more publicly than others. Most customers are very aware of that and most important, how he evaluates his comfort level while dealing with such company. If the comfort level is low, particularly if the person is not well verse in analytical and logical thinking, it's very easy to paint a broad brush. I'm sure you will find a lot of broad brushes everywhere.
Back to my experience. As far as I know, there is no similar public post detailed the experience as I have at DTVpal.com. I'm sure I'm not the only customer they have and I don't make the mistake to think that I'm smarter than all of their customers. If I know such practice in advance, I would go to solidsignal.com to buy the DTVPal Plus. And I think solidsignal.com also has some fair shares of complains too.
My intention of this post is to detail of dtvpal.com and DN's trick. The purpose is to inform so people can make an informed decision about buying a converter with a government coupon at dtvpal.com. It's as detail as possible and it's not going further than that. If I need a social study of why people buy things or the psychological make-up of consumers, I rather go some place else. It's pretty weird when DN, DTV, cable companies and the like have millions and millions of customers, some of those hate (name your company here) thought they are smarter than all of the customers.