Well, this is interesting, isn't it?
I called the 800 number on Tuesday to ask questions re hinge color, lead time, etc. Not a word about any inventory issues. The sale rep said it takes 2-3 days to build the door and prep it for shipping. The rep stated all doors were built to order, thus the 2-3 days delay from order to ship (I'm under a time crunch).
I placed my order later that day, online.
This morning, I checked my order status, and the order was on hold. I e-mailed them for clarification.
This afternoon, John in shipping/receiving calls to say they can't fill the order with A stock. He said the doors were originally manufactured (to their specs) in China, and they had been selling off the original order, each time picking the "best" door left in inventory to ship out to the customer. In my case, there was no "best" door, as the remaining 6 were all blemished. Although the 6 doors were "guaranteed" square and to spec, they had various imperfections (not flat, waves at the center, nicks, dings, cuts, etc.). He told me to talk to Lana to get a discount.
So, I did. She said the issue was simply cosmetic and barely noticeable. I asked if they could give me a discount on an A stock STC 51 door, and she said they couldn't sell what they had left, as they were all too damaged. I asked when the next shipment/build of STC 44 doors was going to be available, and she said these were it (thus why I postulated they were exiting the door business).
I called back into the 800 number to make sure I wasn't getting punk'd; needless to say, this didn't give me a warm fuzzy that I was dealing with a "big" company that was going to stand behind its product, blemishes or not. Lana was there to take the call.
They may still be in the door business, I'm just not sure they're still in the unblemished door business.
I got a "deal" and I need a door pronto (can't wait for standard leads on other options), so they now have 5 STC 44 doors in stock.