BTW - @nickbuol I'm a Drake grad, so I can attest your daughter is in good hands Except for when the ice storm comes, which is usually in January. No help there except to hunker down and play lots of Euchre
Thanks Nick. I ended up making them in photoshop. I received my prints today from Spoonflower. They printed them all wrong. I added 5" black borders on all 5 of my prints. The pictures were supposed to be 34 wide x 46 high. They printed it 34" x 34" for some reason so the image is squished and the black borders are not right. Not sure what Spoonflower did since the measurements were correct and the preview was correct, I even triple checked before ordering and compared with previous orders. Also I had ordered 5 other prints last year done the same exact way and they came out correct. So I am guessing someone pulled an "oops" when printing the images and did not rotate them when they were supposed to. I emailed them, hopefully they take care of it since I spent $125 on images I cannot use now
Did you rotate them before uploading them? "Tall" poster images should be rotated 90 degrees so that they are now "wide" in order to be processed correctly by them. Just give them a call and see what they say.
Side comment - I used to get asked by people all the time as to why I would rotate the full res images that I worked on for them, and then when they uploaded them they would comes back with an "ahhhh. I get it now." moment. Now I just make sure to tell people why I do that and I just send them small "sample" versions that aren't rotated so that they see the final product without having to re-rotate (and lose resolution) just to view them.
I did not rotate the image. However the other 5 images I have had them print in the past were not rotated and they came out correct. You actually edited one of my pictures and that image was not rotated either when I uploaded it to them and that came out correct as well.
Here is a visual of what I am saying... Same image, rotated in the first image and fits into 1 yard (this is a 24" wide x 36" tall poster with a 5" border for a total size 34" x 46")
Here is the same image, NOT rotated on to a single yard of fabric. It doesn't fit and gets cropped off so that only 36" of the 46" height is printed:
And lastly, the *only* way to get an image taller than 36" to fit is to select more than 1 yard of fabric. I do this, and boom... It fits... It wastes a lot of fabric and costs twice as much at the first image though.
Looking back at your 1 poster that you had me work on 11 months ago and it was a 41" x 29" image with a 5" border making it a 51" x 39" print size, and thus your only option if that was your total size again would have been 2 yards rotated or not. Rotated and you print just 3" on to the 2nd yard, but fill almost all of the rest of the fabric on the 1st yard, leaving a large 33" x 56" (again, if PK is used) unprinted piece, vertical and you have a lot of white space all around the outside, but either way it fits.
So again, either something like I described above happened, or Spoonflower really did mess up. Go out and verify what setting you used (see below for instructions) and then call them on Monday and ask them to fix it. They should help you out.
1) Log in to Spoonflower
2) Go to My Studio
3) In the "Order History" section, click on your order
4) You order details will come up, like the image below.
5) Note the settings you used
6) Then click on the image next to those setting and go back and set it up with the settings that you noted in step 5
7) Look to see how it lays out again
8) Use that information when you contact Spoonflower
Last edited by nickbuol; Today at 07:52 PM.
The preview screen shows the images I uploaded cropped like the 2nd picture you posted which is why I received them cut off. I did not realize that the preview is exactly how it comes. I should have read everything, totally my fault. When I clicked zoom, it showed the complete picture and I "assumed" that is how it would come, but I was wrong.
So basically, this image below is what it looked like when I ordered it and why it came wrong. But when I clicked zoom, it came out like the 2nd picture below which I thought was what I was going to receive.
Also lastly, can I rotate in photoshop without degrading the image? I just tried quick and rotated the image in the picture viewer (not photoshop) and uploaded to spoonflower. It cut the image in half and it is not right even though I rotated.