BTW - @nickbuol I'm a Drake grad, so I can attest your daughter is in good hands Except for when the ice storm comes, which is usually in January. No help there except to hunker down and play lots of Euchre
Thanks Nick. I ended up making them in photoshop. I received my prints today from Spoonflower. They printed them all wrong. I added 5" black borders on all 5 of my prints. The pictures were supposed to be 34 wide x 46 high. They printed it 34" x 34" for some reason so the image is squished and the black borders are not right. Not sure what Spoonflower did since the measurements were correct and the preview was correct, I even triple checked before ordering and compared with previous orders. Also I had ordered 5 other prints last year done the same exact way and they came out correct. So I am guessing someone pulled an "oops" when printing the images and did not rotate them when they were supposed to. I emailed them, hopefully they take care of it since I spent $125 on images I cannot use now
Did you rotate them before uploading them? "Tall" poster images should be rotated 90 degrees so that they are now "wide" in order to be processed correctly by them. Just give them a call and see what they say.
Side comment - I used to get asked by people all the time as to why I would rotate the full res images that I worked on for them, and then when they uploaded them they would comes back with an "ahhhh. I get it now." moment. Now I just make sure to tell people why I do that and I just send them small "sample" versions that aren't rotated so that they see the final product without having to re-rotate (and lose resolution) just to view them.
I did not rotate the image. However the other 5 images I have had them print in the past were not rotated and they came out correct. You actually edited one of my pictures and that image was not rotated either when I uploaded it to them and that came out correct as well.
Here is a visual of what I am saying... Same image, rotated in the first image and fits into 1 yard (this is a 24" wide x 36" tall poster with a 5" border for a total size 34" x 46")
Here is the same image, NOT rotated on to a single yard of fabric. It doesn't fit and gets cropped off so that only 36" of the 46" height is printed:
And lastly, the *only* way to get an image taller than 36" to fit is to select more than 1 yard of fabric. I do this, and boom... It fits... It wastes a lot of fabric and costs twice as much at the first image though.
Looking back at your 1 poster that you had me work on 11 months ago and it was a 41" x 29" image with a 5" border making it a 51" x 39" print size, and thus your only option if that was your total size again would have been 2 yards rotated or not. Rotated and you print just 3" on to the 2nd yard, but fill almost all of the rest of the fabric on the 1st yard, leaving a large 33" x 56" (again, if PK is used) unprinted piece, vertical and you have a lot of white space all around the outside, but either way it fits.
So again, either something like I described above happened, or Spoonflower really did mess up. Go out and verify what setting you used (see below for instructions) and then call them on Monday and ask them to fix it. They should help you out.
1) Log in to Spoonflower
2) Go to My Studio
3) In the "Order History" section, click on your order
4) You order details will come up, like the image below.
5) Note the settings you used
6) Then click on the image next to those setting and go back and set it up with the settings that you noted in step 5
7) Look to see how it lays out again
8) Use that information when you contact Spoonflower
Last edited by nickbuol; 11-28-2015 at 07:52 PM.
The preview screen shows the images I uploaded cropped like the 2nd picture you posted which is why I received them cut off. I did not realize that the preview is exactly how it comes. I should have read everything, totally my fault. When I clicked zoom, it showed the complete picture and I "assumed" that is how it would come, but I was wrong.
So basically, this image below is what it looked like when I ordered it and why it came wrong. But when I clicked zoom, it came out like the 2nd picture below which I thought was what I was going to receive.
Also lastly, can I rotate in photoshop without degrading the image? I just tried quick and rotated the image in the picture viewer (not photoshop) and uploaded to spoonflower. It cut the image in half and it is not right even though I rotated.
But the advice to always get the highest resolution image possible is solid. To maintain a minimum of 150dpi on a 36 inch medium, you'll need an image that is 5400 pixels on the long edge. That may be hard to come by, but alway try for the largest images you can find.
Many people search for images listed in "inches" (I always look for pixel count), so I should have probably just reversed my example.
A 24" x 36" at 50 dpi is a lot worse than 24" x 36" at 150 dpi. That seemed "too obvious" when I originally typed it. So then I thought maybe if I said something like, "If you download an image that is marked as 24" x 36" you may not know if it is 50 dpi or 150 dpi and it may need to be tripled in detail to be really great image." that it would be better, but ended up with the obscure statement that I did.
So I guess I failed. Oops.
Long story short, it takes more than 1 set of image parameters to determine if it is good quality or not. Heck, image file size is a whole other topic, as is file type.. jpg vs tif vs whatever.
Barring that, sound advice would be to try multiplying the desired size, in inches, of your printed picture by 150. That's how many pixels you should shoot for at a minimum. It may be possible to go lower but it will probably become noticeable. For reference, in photography we aim for 300dpi but we are looking at pictures up close and not from across a room, typically.
Its quite frustrating. I know this issue is my fault partially, but their site also is unclear in the preview portion. Not only that. The measurement of my picture was 34" x 46" Because I did not rotate it the 46" portion of the picture was printed on a 38" section of the fabric. Cutting off 6". You would think they would have noticed this since the measurements are clearly marked in the order and notified me prior to printing since the image did not fit on the material.
Am I wrong about being upset about this or should I just suck it up and pay another $125 for these pictures?
To make matters worse. The first reply they sent me was about possible Copyright issues with my uploaded pictures. All pics were downloaded and purchased from www.movieposterdb.com
Here is what the email said
Our terms of service (which you can find here: http://www.spoonflower.com/terms) state that by uploading photographs, designs, drawings, text or other content to the site you represent and warrant that:
-you have the lawful right to reproduce and distribute such Content;
-that the Content complies with all applicable federal, state, and local laws, regulations and ordinances;
-that the Content does not violate any copyright, trademark, trade secret or other intellectual property right of any third party
If you've received permission from the third party to reproduce their content, please don't hesitate to let us know. If not, please remove any items that may use the intellectual property of others within 1 week.
That is how it was explained to me over a year ago when I had a conversation with them about their printing process and it is buried somewhere in this topic as I thought that it was intriguing.
So there isn't someone there that verifies that the customers didn't screw something up. They would have to reach out to countless numbers of customers to verify that they did it right just because the Spoonflower person didn't know what the customer was intending. Sure, it would potentially catch some customer submission errors, but staffing that position, and then slowing production probably isn't cost effective for them.
Again, sorry that they didn't do something for you. I was hoping that they would, even though it wasn't their fault.
As for the copyright, that is a topic that comes up from time to time. They are just trying to cover themselves from the gray area as a business. They have to say something about it.