So, a previously mentioned, chairs arrived on Tuesday. I haven't put them together yet (in the right configuration) or connected the backs yet.
So, since I get views here, and people might use my advice on their future purchasing decision, I'd like to mention the "Lessons learned" to always go with the known go-to-guy in the forums, even if it costs you $150 more. Everyone mentioned Roman as the guy to buy chairs from, especially when he runs his special group-buy or closeout events. I didn't. There was a 3% credit card fee with him so I went with theaterseatstore.com as I needed my cash to pay BIG and didn't want to pay the extra amount. Cheapness never wins.
So the price at theaterseatstore.com was good. Up until the time I ordered, there was not a big negative rant with them anywhere I could find... (the other place I was looking at, 4seating, literally looked like an epic failure thread here, as well as bad reviews everywhere)... of course Berkline was discontinued and Lane took their place. I am going to give them the benefit of the doubt that these problems had to do with their new association with Lane, but still, as far as ordering things go, I've never really had problems ordering anything from anywhere... and I buy EVERYTHING online.
So I placed the order in august, and because there was a delay in getting in the next shipments from Lane, the order would't be available until September. That was fine with me. Everyone seemed to have the same timetables no matter who you called unless you would take bonded leather. So due to the 3-4 week wait, they said I could pay half up front, and half when I shipped. Wonderful! So I did. In the 2nd week of september (the 13th), my credit card was charged for the remainder of the order. So naturally, getting no email from them, I called to get my tracking number. The person I spoke to told me it wasn't in the computer but he would ask shipping and get right back to me...
... I never got a call back. I emailed the customer service employee I talked with the previous day and got no reply. A few days later, after hearing nothing back, I called and spoke with the same guy again. He said that part of the order was damaged, which is why they had not shipped it to me right away, and that he would go talk to shipping again to figure out what they are doing... same thing happened... no reply. On the 24th of September I sent a long frustrated email to them and on the 26th I got a reply with appologies saying there is a new phone system, and that they couldnt make any outgoing phone calls, and not only that, their building does not get any cell phone reception. This of course came in an email.... which they could have used just as easily to tell me that earlier. But he assured me that they were waiting on the damaged piece and that it would be there tomorrow (a tuesday) or wednesday, and that it would definitely be shipped out by the end of the week. EXCELLENT!
On Friday (the 30th), I emailed back and asked for the tracking number, which I still had not received and got no reply, nor did I get through to anyone at customer service. After a few phone calls in the first week of Octobrer, I finally got a pro number with the trucking company and they were delivered on October 11th.
So.... I unboxed my 7 chair boxes... and the order was messed up. One chair only had a right armrest instead of both armrests, and I was shorted 1 tray table. Though this isn't drastic, it wouldn't allow me to put my chairs in a |O|OO|O| configuration. Instead I could do a |OO|OO| for the rear if I was a pushover.... but, I'm not settling. At least this is getting resolved quicker. As of 5pm today they have now believe me that my order is probably wrong, but require I take pictures of every chair I received to prove what it is that I got before they will correct the mistake. As my theater is not done yet for at least a few weeks, this is not a big deal as long as it gets corrected.... but this journey has not been an easy one!
AT LEAST I can say that the chairs all came in perfect condition, the leather feels wonderful, and the cushioning is very comfortable. I'm sure once I put these in I will be very happy with my chairs....just not the trials of acquiring them!