Here's a draft from a letter I sent to the higher-ups @ Samsung:
I am writing you in regards to my 55D6400 which I had purchased from Fry's last July, after having previously owned & returned a LG 55LW5600. The reason I had taken back the LG is because they had misled me to think I had purchased a fully capable 3d full hd set, which we know is simply not true. Your company was even telling prospective consumers beware of LG's false claims, and to discard their 'passive' 3d and opt for your 'active' 3d technology.
I also found out a few months back, much to my chagrin, that the '6' Series, as well is UNABLE to resolve 3d in FULL HD! Contrary to your website @ the time of purchase & last year's CES 2011 claims & photos. My factory packaging, photos attached, state it boldly too "3d Full HD".
I've been going round & round trying to get resolution on this & I am getting nowhere. I'm hopeful you will be able to assist me in replacing my panel with either a '7' series led or simply getting me a refund.
To this day the retailer I purchased it at, "Fry's Electronics", is still advertising the panel I purchased the D6400 as "Full 3d HD".
I even have a before & after shot of your website, which now just says the '6400 or any other 6 series that does 3d' only does full hd in 2d & experience the wonder of 3d. Please find attached the before & after from your website.
Please let me know what you or your colleagues are able to do for me. I'm getting nowhere with the retailer either & I'm confident you'll be able to resolve this for me or get me to the person that can & not offer me a canned response & further delays.
1 of your reps below had asked me to reply to her e-mail & attach my box photos. My contact information is below. I look forward to your reply & thank you for your time regarding this endeavor.