I am a new member and I am looking for some advice if possible?
I have a Samsung Series 7000 55" 3D LED TV which I bought brand new in September (I am unsure of the exact model number as I'm in work just now but it begins "UE55"). It has been wall mounted in my converted garage since November and generally I can't fault it for picture quality. I have 2 Samsung LCD TVs as well as a Samsung LED PC monitor elsewhere in the house, all of which have never given me any bother which is why I opted for the Series 7000 in the first place.
The reason I am needing advice is that when watching 3D images (Sky 3D broadcasts, Blu Rays, PS3 and XBox 360 games - all are affected) there is always ghosting on the images. By ghosting I don't mean motion blur, I mean that there are faint shadows on either side of whatever image is being displayed. Forgive me if I'm stating the obvious there but I went into a Samsung dealership in Swansea to ask the same question and they got really hung up on explaining that fast moving images will always cause this effect. However they may just have been being particularly unhelpful as I got the impression they thought I was wasting their time and that if I wanted their help I should have bought the TV from them. Generally though, all my Samsung TVs (and my 42" Panasonic plasma in the living room for that matter) cope extremely well when displaying fast moving images such as football matches or games.
I have tried adjusting the 3D perspective setting in the TV options but this just seems to move the ghosting between the foreground and background images and although I can generally get a clear image in the middle distance, I can never eliminate it completely. I've also tried the 3D optimisation setting but this fails to make any difference either. I have 4 sets of active shutter glasses and they all show the same ghosting problem. Unfortunately, I have to wear normal corrective glasses so I thought perhaps it was because I was wearing the 3D glasses over the top of them but I tried wearing the 3D glasses first with my own glasses on top with no difference. I am unable to wear contact lenses.
Another problem I have with the glasses is that if you look at the top of the TV screen it seems to pulse and dim in relation to the rest of the screen approximately once every second. This is not noticeable when looking at the main picture, but if, for example, someone plays a long pass in a football match and the ball is at the top of the screen it is noticeable then. Again, all the glasses show evidence of this even after I changed the batteries. It is in addition to the normal flickering that is evident when wearing the glasses and looking at a non 3D image as this almost completely disappears when watching a 3D broadcast.
I hope I have provided enough information and hope to hear back from some of you soon, but if I've missed anything please ask.
*UPDATE* I've got the TV connected wirelessly to the web and have checked for any firmware updates. It's running the latest firmware.