Hi everyone! First time post to AVS. I just wanted to share my experience with Monster 3D Maxx glasses on this set and the wonderful customer service I've had with Monster.
These glasses are new on the market and so there's no much out on the net yet. I received these glasses about a week ago and when I plugged them in the first thing I noticed was red blacks. Now I knew this was an issue with dlp link and also that there were a couple different brands of glasses that "supposedly" fully blocked the dlp link and in turn the red blacks. Since theses were to new to have any info about this issue with our sets I took a leap of faith and purchased these with the idea that since they were "top of the line" and "universal" that surely they would block the dlp link. Well they didn't, so I thought at first.
I called Monster and spoke to a nice young lady and when I explained the issue I was having, and when she couldn't answer my question, she started live chatting with another tech support guy in San Francisco (she was in Utah) and she had him call me. He did and when he wasn't able to help, he immediately contacted the actual engineer who designed the glasses. A couple of days past and when I got a call back he suggested using the transmitter to go into the settings adjustment and adjusting the delay. I didn't think this would work of course, having already resigned to the fact that I was going to have to return these glasses. Well, I ADJUSTED THE DELAY AND BAM! NO MORE RED BLACKS!
Just wanted to say how happy I am with these glasses now that this issue is fixed and to applaud Monster's support of a fine product in an age of dwindling customer service and to possibly help someone else out who's experiencing the same problem.