Originally Posted by Don Landis
I should try the pairing with a clip from my AX53 that is similar to his AX100 to see if your theory holds.
That would be a great way to know if it's the files. But if you can import them and they work fine, I wouldn't think there'd be an issue for 3D either. You're probably right on hardware being issue.
Pairing for 3D in VP, there's only two ways that I know of. One, in the library bin before
you add to timeline and two- add both to timeline in two different tracks (or one for this method and duplicate) then pair.
One thing to try, this could
be the issue, although since it worked for 1080p maybe you already did this or it's not the issue. Try duplicating the files (in the file folder) before
you import to VP and add -L and -R to the file name or whatever you use for two camera system you probably already have something. I've been doing a batch rename on my files for the AX1003D and adding that to the file names to keep them straight before they go into VP.
So you'll import them twice like two left right streams then dump on timeline then offset then pair. Though I'm confused why it worked for 1080p so probably not the problem.
Yes, could be hardware, like I said, not often but I have seen the timeline go gray and it will say media offline but it seems to be because the system is bogged down. Doesn't happen that often on my system but I have seen it a few times.
Yes, I see in specs VP needs 16gb memory for 4K, so below that could be the problem. More cores or just a faster 6 or 8 core system if it's older. My stock cpu was only a 2.26ghz 8-Core and replaced it with a 3.33hz 12 core which bumped it up considerably but newer Intel 8 cores I'm sure are much faster even with fewer cores.
Other thing it could be is gpu, mine can display 4K to 3 monitors, just using two right now but I might add another 4K 2D monitor here. Again, confusing if it works in 2D, if you can set project to 3840x2160 and you can work with files on timeline then I don't see what issue is for pairing 3D.