FINALLY just got the glasses back today. Nearly a month (I sent them 3/30, they arrived on 4/5, returned 4/28). Personally I will avoid RealD in the future because of it. They're... Well, their customer care end is flakey is about as kind as I can put it.
On that note, the problem still remains. The glasses don't even look changed. I can't even be sure if they did anything to them to be honest. The issue I brought up to them with the sensor looking damaged still looks damaged.
@jjknatl, it's a 73833 that I got in Sept 2007, but I replaced the bulb this time last year when it blew. Seems to me the issue is with the RealD glasses as it appears to be a mass produced issue all with the same traits.
They're perfect at a range of 8ft, but that is unacceptable nor doable. It seems the direction to look in at this point is either optomas or ultra clears, and I'm leaning to ultra clears. I would probably consider Xpand if they didn't require a special battery.
All in all, the RealD "experience" has been anything but a good time.
-Glasses that don't work well at a distance beyond 8ft
-Slow if not completely unresponsive customer service
-Had to pay for shipping back to RealD via FedEx... They don't pay for it. ($11)
If anyone DOES contact RealD, I highly suggest contacting Sandee at firstname.lastname@example.org
if you want to get anywhere with it. Don't even bother with their support address, I don't think they pay attention or even care.