JVC thus far has made no attempt to fix the frame locking issue with their displays to make it compatable with the VIP 3D Theatre. After a back and forth with them via email they claim they take all feedback seriously and will forward it to the right people.
E-mail sent. Essentially, I asked if my HD250 has the frame locking issue, so that the PJ drop a frame from time to time. No mention about 3D. I'm curious what the answer will be.
Here is what got. Not very useful for now. I guess I'll have to buy one and try it.
Quote:
Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.
There are no known issues with the DLA-HD250 projector. Are you experiencing any difficulties with the unit?
Yeah, the only one we know for sure has the issue is the RS1u. And probably the RS2(mine) since they use the same video processing. Dunno about the rest of them.
Sigh, well I might be a complete idiot, but I'll be the RS2/FPJ1 guiniea pig. I just placed my order for the VIP Theatre, hopefully they will have enough and it'll ship tomorrow. For $25 shipping I hope it gets here by Friday. Hopefully I can sell the glasses if it doesn't work, so all I'd be out is maybe $40.
Quote:
Originally Posted by plissken99 /forum/post/20483511
Sigh, well I might be a complete idiot, but I'll be the RS2/FPJ1 guiniea pig. I just placed my order for the VIP Theatre, hopefully they will have enough and it'll ship tomorrow. For $25 shipping I hope it gets here by Friday. Hopefully I can sell the glasses if it doesn't work, so all I'd be out or maybe $40.
Anticipation driving you crazy is it? We should have some answers soon...I hope. At least an answer which ones have it and which ones don't have frame lock.
Yes it is, I happened to have enough left to cover it after bills. Plus I have RE: Afterlife, Tron Legacy, and Green Hornet all in 3D that I've been holding off watching, and Drive Angry is coming next week(which I loved)! Plus whether it works properly or not, least I've get to see 'some 3D' in my theater room.
Quote:
Originally Posted by plissken99 /forum/post/20483542
Yes it is, I happened to have enough left to cover it after bills. Plus I have RE: Afterlife, Tron Legacy, and Green Hornet all in 3D that I've been holding off watching, and Drive Angry is coming next week(which I loved)!
Well you can watch it shift in and out of sync if its not locked. If they don't fix it I still plan to build a little circuit to drive the emitter. Maybe I can come up with a way to flip the eye polarity when it does flip the wrong way.
"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!
(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"
Quote:
Originally Posted by plissken99 /forum/post/20484963
Sigh...
"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!
(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"
You may want to rethink your buying the theatre unit to use with an RS2. I don't have a final answer yet but its not looking good for us with the Gennum GF9351 chip. JVC says that they farm out the firmware writing to the Video Processing chip manufacturer and usually when a product is discontinued they have no way to go back and make changes like this. I also looked at the chip spec and it isn't clear if it even supports genlock. Some of the newer chips have it in there specs that it is a supported option. I'll post the final answer when JVC confirms if they can make a change like this or not. Stay tuned!
The company who makes the chip claims that the GF9351 chip is still available for order but not to be used for new designs which probably means they don't support it any more.
I could be jumping the gun posting this but I think the writing is on the wall.
Quote:
Originally Posted by plissken99 /forum/post/20484963
Sigh...
"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!
(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"
Folks! It is official! None of the JVC models support frame lock. Straight from the head of engineering in the D-ILA division at JVC. The RS1 is too old and no support left to write updates.
Quote:
Originally Posted by Ronomy /forum/post/20492879
Folks! It is official! None of the JVC models support frame lock. Straight from the head of engineering in the D-ILA division at JVC. The RS1 is too old and no support left to write updates.
Does this include the RS20 which I believe has a different video processor?
Of course now JVC know frame lock enables an upgrade path that does not involve a brand new JVC, the cynic may suggest that they have no motivation to admit to/upgrade firmware such a capability even if it does exist.
I really have enough this morning with JVC's customer service....
#1
Quote:
Hello,
I own this projector (model DLA HD250) and heard that some previous projector Like the RS1 and maybe RS2 has a problem with frame locking or genlock. Thus forcing the projector to drop a frame from time to time to keep up with the 60hz refresh rate.
I would like to know if this apply to my HD250 as well or is this has been corrected with newer projector?
Quote:
Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.
There are no known issues with the DLA-HD250 projector. Are you experiencing any difficulties with the unit?
Quote:
Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.
I do apologize, but we do not have the information you are looking for readily available. Since the DLA-HD250 is not designed for 3D projection, we can not say for certain if the 3D converter will work with this model.
Quote:
Thank you for your reply. This is Mary, your email care specialist.
Unfortunately, we do not have the requested information on this product. We apologize for the inconvenience this may cause you.
If we can be of further assistance, please let us know at customerrelations@jvc.com or by phone at 1-800-252-5722. Our hours of operation are Monday through Friday 8AM to 8PM , Saturday 8AM to 5PM or Sunday 9AM to 4:00PM .
I'm very disappointed with the "pre-made" answers you give. Would it be that difficult to ask engineering or someone else on a higher level, those technical questions I've asked?
I'm asking simple questions like what is the video chip model/number of the HD250 and if the HD250 has the frame locking issue (dropping frames from time to time)
Would it be possible to talk honestly like 2 human beings would do. It feels that I'm talking with a recording machine.
Quote:
Originally Posted by Ronomy /forum/post/20483562
Well you can watch it shift in and out of sync if its not locked. If they don't fix it I still plan to build a little circuit to drive the emitter. Maybe I can come up with a way to flip the eye polarity when it does flip the wrong way.
I'm wondering about the announced product on the VIP website regarding 3D-Discover with 3D-Sycnodes scheduled for summer release will address that issue?
Got a refund already. I still say if by some miracle they can make these work with JVC projectors, I'm all over it. Still really happy with the RS2, don't forsee a new projector for a few years.
Quote:
Thank you for your reply. This is Mary, your email care specialist.
I have personally replied to your requests, and please rest assured that these are not automated responses. Please note that the requested information is not disclosed and cannot be researched. An update alone would not allow the requested function on your unit, since it would require hardware, not just simple software update. Whenever an adapter/accessory becomes available, if one is released, it will post online through our website. Please visit the site periodically for updated items for your model. Thank you for your time, we appreciate your business!
If we can be of further assistance, please let us know at customerrelations@jvc.com or by phone at 1-800-252-5722. Our hours of operation are Monday through Friday 8AM to 8PM , Saturday 8AM to 5PM or Sunday 9AM to 4:00PM .
I'm wondering if they're looking for an extenal box (adaptor?) that could frame lock correctly...
Pitou!
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