Same issue as others, have the $400 kit, bluray doesn't load in my ps3 (an older model), nor does it work in my neighbors brand new slim model. Each has the latest updates.
Called support, got India, they weren't helpful, told me there is nothing that can be done if it doesn't work, they only support samsung players. I explained that when Samsung licensed the word "3d bluray" to put on their disc, it meant that it would work in all 3d bluray players that were similarly licensed. She told me to contact Sony. Yeah, cause Sony will be able to send out a replacement disc.
After much pushing, they escalated it to a US/Canadian call center.
I was told that it is not a Samsung disc, that it is promotional, that the retailers put the disc in the case, and that Samsung doesn't warranty it.
I explained the implied warranty of merchantability, I pointed out that the disc itself says "brought to you by Samsung" that the box and everything in it (except for the batteries) are stamped Samsung. The rep did not care.
I was instructed to return it to my retailer. This was a gift from my in-laws when we got the new tv. Now I need to involve them, some out-of-state retailer, and explain why I want a replacement disc that comes out of a $400 dollar box. This won't be a simple exchange, I bet.
I was extremely surprised to find how inappropriate they treat a customer who just spent thousands of dollars for their products - failing to swap out a disc would cost them nothing more than a few bucks. I will not buy samsung in the future seeing how even the smallest of issues could be blown out of proportion and remain unresolved.