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Old 09-04-2016, 09:51 AM
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NO, but I only sign up in July, when did you sign up ?
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Old 09-04-2016, 10:14 AM
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NO, but I only sign up in July, when did you sign up ?
Quite a long time ago. Probably 2 years. Maybe more. Just seems odd. No announcement on their website.
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Old 09-04-2016, 10:52 AM
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Quite a long time ago. Probably 2 years. Maybe more. Just seems odd. No announcement on their website.
I believe "aaronwt" and "tomtastic" have been members longer, they will respond when they see your post.
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Old 09-05-2016, 07:51 AM
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I remember having some issue last year that required me to sign up again. I think it was at the end of the year term or something. Not sure but I just remember needing to sign up again.

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Old 09-05-2016, 08:37 AM
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Never saw that email, been signed up since 1 '15 currently so might be for older accounts, I tried them for a couple months in 2014 but canceled.

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Old 09-08-2016, 06:15 AM
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I emailed them to see if this is really them (never know today) and haven't heard anything. However, whenever I try to order anything it shows up that I have to pay for the rental. Not sure what the deal is but not going to worry about it. For the past few months I've been lucky to get 2 titles a month from them. Not really worth keeping the subscription at that pace.
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Old 09-08-2016, 07:28 AM
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Really? Only two titles? For the months of July and August I had a total of 19 titles from them.

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Old 09-08-2016, 08:15 AM
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Really? Only two titles? For the months of July and August I had a total of 19 titles from them.
Never did get Snow White and the Huntsman. On the 5 a month plan and don't even get 5 per month.



Order date: 08/21/2016

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Order date: 08/04/2016
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Order date: 07/22/2016
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Order date: 07/22/2016
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Old 09-26-2016, 01:18 PM
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I placed a rental in the mail back to them about 3 weeks ago. Apparently they never got it and now say they will be charging me full retail price for the disk. This is unacceptable. If they want to be in the disk by mail business then they need to be prepared to have some disks get lost in the mail and not expect their customers to foot the bill for these losses. Anyone else have this happen?

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Old 09-26-2016, 01:33 PM
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I've recently signed up for 5 discs a month. I haven't had any issues yet.

If I'm ever charged for a disc that was put back in the mail and never received I'd drop them immediately (which would result in a larger loss to them than paying for a single lost disc).

Accounting for mail loss has to be factored into the business model. Never once did I have to pay Netflix for a screw-up with mailing in the 8+ years I've been with them.

Good luck to you.
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Old 09-26-2016, 04:10 PM
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I do not trust online rental disc providers. Why not try the RED BOX machines........at Super markets.....e.g. Shop Ride; H Mart; Wal Mart etc.

No rental disc received, after rental period and charge full price of the disc ..... disregarding complain of no show up of the disc at all.............unacceptable and nonsense. Stop renting there now.
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Old 09-26-2016, 04:38 PM
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Quote:
Originally Posted by K_Thompson View Post
I placed a rental in the mail back to them about 3 weeks ago. Apparently they never got it and now say they will be charging me full retail price for the disk. This is unacceptable. If they want to be in the disk by mail business then they need to be prepared to have some disks get lost in the mail and not expect their customers to foot the bill for these losses. Anyone else have this happen?
That's horrible. I haven't had this happen to me and I would be pretty upset.

I would hope that for any customer they have had for a while, they have a policy where the first lost disc is considered "the cost of doing business" and they only jump to charging for it if it happens multiple times or in the first month of service, since those factors might tip the scales towards possible user error rather than USPS error.

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Old 09-26-2016, 05:12 PM
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Quote:
Originally Posted by K_Thompson View Post
I placed a rental in the mail back to them about 3 weeks ago. Apparently they never got it and now say they will be charging me full retail price for the disk. This is unacceptable. If they want to be in the disk by mail business then they need to be prepared to have some disks get lost in the mail and not expect their customers to foot the bill for these losses. Anyone else have this happen?
Why didn't you contact them? I respond to the email they send asking if I received a title. If it doesn't show as returned within a week, I respond to that email and tell them how long it's been since I put it in the mail. Then they typically go ahead and send me something else. Although I'm not sure if any of my returns have ever been lost by the USPS. I do know that over the last four years, several did get lost by the USPS being shipped to me.

They have typically been very responsive to any emails I send them. Sometimes I get an email saying a title was received but it doesn't show that on my account. So I will email them when that happens. Either way they always seem to correct things pretty quickly.

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Old 09-26-2016, 05:16 PM
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Originally Posted by kwok lau View Post
I do not trust online rental disc providers. Why not try the RED BOX machines........at Super markets.....e.g. Shop Ride; H Mart; Wal Mart etc.

No rental disc received, after rental period and charge full price of the disc ..... disregarding complain of no show up of the disc at all.............unacceptable and nonsense. Stop renting there now.
Right?? I've had Redbox try to charge me a bunch of extra days for a disc saying it was never returned. When it actually was. One time, the system lost power in the middle of me putting it in the box. Another time, there was no power loss and their system screwed something up. IN both instances they eventually corrected the issues and I didn't get charged. But I did have to call them about it and spend a bunch of time on the phone. And be told at one point or another that I would owe them a bunch of money for the rentals or buying the title.

I've never had any issues with www.3d-blurayrental.com that weren't quickly rectified by sending an email or two.

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Old 09-26-2016, 05:44 PM
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Quote:
Originally Posted by kwok lau View Post
I do not trust online rental disc providers. Why not try the RED BOX machines........at Super markets.....e.g. Shop Ride; H Mart; Wal Mart etc.

No rental disc received, after rental period and charge full price of the disc ..... disregarding complain of no show up of the disc at all.............unacceptable and nonsense. Stop renting there now.
I use this service because they offer hard to find titles you will never see at Red Box, Netflix, or probably anywhere else. They also carry the retail versions of titles, which means you will always get the HD lossless soundtracks instead of the stripped down lossy Dolby or DTS tracks. But if they screw me by charging late feels or making me pay to replace the lost disk, they will lose me as a customer.
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Old 09-26-2016, 05:50 PM
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Why didn't you contact them? I respond to the email they send asking if I received a title. If it doesn't show as returned within a week, I respond to that email and tell them how long it's been since I put it in the mail. Then they typically go ahead and send me something else. Although I'm not sure if any of my returns have ever been lost by the USPS. I do know that over the last four years, several did get lost by the USPS being shipped to me.

They have typically been very responsive to any emails I send them. Sometimes I get an email saying a title was received but it doesn't show that on my account. So I will email them when that happens. Either way they always seem to correct things pretty quickly.
I pretty much take the same steps you do when letting them know when I place a title in the mail back to them. They haven't charged me yet and I did send them an email about this in response. I just have to wait to see how they respond. I haven't had any complaints about their customer service yet and I hope that continues, but we'll see. Losing me a customer would far exceed the cost of replacing the lost title.

I wonder if they still monitor this thread they way they used to.
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Old 09-27-2016, 08:31 AM
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I pretty much take the same steps you do when letting them know when I place a title in the mail back to them. They haven't charged me yet and I did send them an email about this in response. I just have to wait to see how they respond. I haven't had any complaints about their customer service yet and I hope that continues, but we'll see. Losing me a customer would far exceed the cost of replacing the lost title.

I wonder if they still monitor this thread they way they used to.
Being naive, late to the party and not really knowing anything about 3d-blurayrental - Does the return mailer have a USPS tracking code ? I have had USPS lose stuff before. HOWEVER, if I have the tracking code, calling USPS always seems to solve the issue in the end.

Nothing in this posting/signature really means anything in the long run.
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Old 09-27-2016, 09:09 AM
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Being naive, late to the party and not really knowing anything about 3d-blurayrental - Does the return mailer have a USPS tracking code ? I have had USPS lose stuff before. HOWEVER, if I have the tracking code, calling USPS always seems to solve the issue in the end.
That's a good point. I don't have any of their mailers to check for a tracking code at the moment, but I have several discs on the way to me so I'll check for that when they arrive. Thanks for the tip.
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Old 09-27-2016, 10:33 AM
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Tragedy averted. After a few emails, they placed a note in my file to indicate that the disc is in the mail back to them and I will not be charged any late fees or the replacement cost of the disc. They've managed to maintain their track record of excellent customer service. I'm glad it worked out. I have a large number of titles in my wish list that I can't rent anywhere else.
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