Originally Posted by 3BR
Thank you for your posts. We're sorry to hear you've had an unpleasant experience with us. Let me provide some context that could help. We started listed on eBay about 2 months ago. Some of the negative feedback was based off of the confusion early on by eBay customers that they thought they were purchasing instead of renting. We've recently corrected that by adding a step which requires eBay customers to confirm they understand it is a rental. Since then, we'd had much less confusion. Renting on eBay is indeed not common but we have confirmed with them that it is ok to do. Over 99% positive ratings is pretty good in our opinion. Some of the negative feedback is for movies being lost in the mail, and we assure you they have all received their money back.
Our inventory changes on an ongoing basisliterally ever few minutes given the volume we handle. Unfortunately, there is not a way for us to integrate this information with the eBay listings. Therefore, we have to post every listing showing available inventory.
As for the wait times (assuming this is a wait), our average wait time is about 4-5 days. Very rarely does a customer have to wait past 10 days. As far as we're aware, we are the only online rental company that sends out physical discs that has a guaranteed ship time. If the wait time is unacceptable, you always have the option to cancel your order, and we will gladly give you a refund.
We have also fixed the Hugo listing to get rid of the pre-order comment. Let us know if you have any other questions or concerns.
Thanks for responding. I was talking with wife regarding your service and told her about your database, inventory and whatnot. I suggested to her that if you're going to rent out your movies via Ebay, you should probably keep your Ebay rentals separate from your online rentals. I could be wrong, but it sounds like you have a
stock of movie rentals that go out to both Ebay and via your website? I can see how your inventory changes by the minute and how you're going to run into trouble if you don't keep the two separated.
My experience wasn't that unpleasant. I just don't like "buying" from Ebay sellers that state they have something in stock when then don't. It's false advertising. That would be similar with me as a buyer telling you I sent the payment in the mail, when in actuality, I didn't; However, in this case, you as the seller already took my money then told me you didn't have it in stock. That's a no-no my friend. You don't do that to your customer. In my place of business (I work in I.T.) when we make a mistake, we have a meeting and come up with a plan as to how this can be avoided next time. I would suggest you somehow update your system if you don't want to end up suspended on Ebay. I've read through the negative comments. Four comments in the last 2 weeks were regarding delays because the movie wasn't in stock. Do you believe anyone would send you money if they knew you didn't have the movie in stock? I know I wouldn't. But I'm not here to harp on you or give you a bad time. You're providing a great service and I appreciate what you're doing, I just want to know that I can trust your ad. One to two day delay isn't anything, but I would like to know that first as that gives me an option
to change my mind. To buy/rent first then get notified of a delay, well, that doesn't leave me any options and to be honest, it's not fair.
But anyhow, I received my Harold & Kumar disc today, thank you. I'll send it back tomorrow. Does this have some sort or tracking? I mean, how will I know you received the disc? Will I get a confirmation?