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post #241 of 557 Old 03-06-2012, 01:19 PM
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It would be nice if you guys ad some porn 3d blurays in your rental ...i think a lot of us here would be happy
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post #242 of 557 Old 03-06-2012, 04:06 PM
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Quote:
Originally Posted by 3BR View Post

We are happy to hear that you joined our site and rented movies. Unfortunately our website is not currently integrated with our back-end system, so you will not see shipping status when you log into your account. We ask that you please reference our e-mail communication in regards to your movies being shipped. With that said, we were able to look up your file and it seems that both of your movies did ship out to you the day you ordered them. Hopefully you will receive those soon. You should have received an e-mail confirmation that they had shipped.
Hope this information helped.

Sure did, got them today, thanks for the info!

Bill
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post #243 of 557 Old 03-07-2012, 12:30 AM
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Quote:
Originally Posted by 3dnyc View Post

It would be nice if you guys ad some porn 3d blurays in your rental ...i think a lot of us here would be happy

Thanks for the suggestion. Will pass it to the team for consideration.
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post #244 of 557 Old 03-14-2012, 02:40 PM
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I see where 3D-Blurayrental.com is now renting 2D Blu-ray movies. They say they will have “hot new releases.”

I would be happy if they would get the many Blu-ray releases, not necessarily hot, that Netflix, even with their extra charge, does not get. Just off the top of my head, The Bridge on the River Kwai, Natural Born Killers, Ben Hur. There are more that I can't think of right now.

Many Netflix subscribers have been complaining about this and the extremely long wait times.

I recently tried to find a different place to rent Blu-rays but couldn't find one, other than Blockbuster, and they don't do any better than Netflix.

Karl S.
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post #245 of 557 Old 03-15-2012, 06:18 AM
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The studios have clamped down on Netflix so they don't get new releases in the same manner as before. I don't like it but it's not their fault.
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post #246 of 557 Old 03-15-2012, 08:22 AM
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Quote:
Originally Posted by jbug View Post

The studios have clamped down on Netflix so they don't get new releases in the same manner as before. I don't like it but it's not their fault.

You are probably talking about the studios delaying by a few weeks the release of new Blu-rays to Netflix.

I am talking about Netflix, by their choice, not acquiring many Blu-rays, ever.

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post #247 of 557 Old 03-15-2012, 09:30 AM
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Quote:
Originally Posted by karlsch View Post

I am talking about Netflix, by their choice, not acquiring many Blu-rays, ever.

Yep, like next week's A LONELY PLACE TO DIE with TRIANGLE's Melissa George. NF will offer the DVD but not the BD. Looks like they'll also be doing the same with JUSTICE LEAGUE: DOOM (Blockbuster doesn't have this one available to rent in either DVD or BD!!!). I doubt I'll be able to get LONELY PLACE BD even at a Redbox, since it's not a big studio release. Stunning how anti-consumer these companies are!

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post #248 of 557 Old 03-27-2012, 03:02 PM
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Minor gripe 3dblurayrental.com -

Why do you advertise "more than 10 available" on your Ebay listing, yet when I ordered/rented, I got an email today stating that there will be a slight delay because you don't have any in stock? May take upwards of 20 days? IDK, but that is false advertising in my opinion, as you already have my money, and your listing still says you have more than 10 available. Link to ad

I mean, at least you could have gave me the option of giving me a refund and then notify me when a copy is available - as opposed to saying you'll notify me when it's shipped out and if it's past 20 days, you'll give me $2.50 credit. Jeez, I hope it's not going to take 20 days. I'll give you a negative for that. As of right now, you're getting a neutral because this isn't right. You don't advertise for something you don't have and take someone's money, that is just wrong.

Edit-
Good lord. Why didn't I look at the negative feedback first? /facepalm.

It's not about the $7.99, it's the principal.
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post #249 of 557 Old 03-27-2012, 05:12 PM
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Yep, I'd be VERY careful if I were running that eBay seller account. It's irresponsible and will get them suspended eventually.

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post #250 of 557 Old 03-27-2012, 07:05 PM
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Quote:
Originally Posted by BishopLord View Post

Minor gripe 3dblurayrental.com -

It's not about the $7.99, it's the principal.

Your much more forgiving than I would be. I wouldn't consider this minor, it is obvious this company isn't being run properly. It is a niche business, but one that should still be handled professionally.
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post #251 of 557 Old 03-28-2012, 11:35 AM - Thread Starter
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Not in defense of them, they are more than capable of defending themselves, and I certainly am not familiar with ebay, as I don't use that buying service so I don't know what their rules are, but at no time in the past have I waited longer than 3 days for them to send another email advising the disc had now been shipped in followup to their original shipping delay notice. And also remember, if you are not willing to wait, when you get such an email announcing a delay, just email back that you'd rather not wait. Order it again later when it is not so popular. These people will work with you and will communicate with you.

A bit different from Netflix in that if a delay is going to occur at Netflix they simply move on down your Queue to your next selection and send that. I have had one disc on order with Netflix for over 6 months now. And the message "Long delay expected" continues to appear in my Queue next to that disc. So you may wait more than 20 days with Netflix to get your currently listed #1 disc in your Queue and you don't get a $2.50 credit from them no matter how long you wait. And don't misunderstand. I like Netflix. Use them continually.

My experience has been that if I communicate with 3Dbluerayrental.com these people they are more than fair and always respond. Out of interest and follow up, please let us know how long it is you actually end up waiting for them to advise your DVD has been shipped.
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post #252 of 557 Old 03-29-2012, 09:10 AM
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Follow up:

I received an email (yesterday, 03/28) that the Hugo disc will be mailed out the next business day, which I presume is today. I haven't received the other movie yet (paid on 03/26) and they're only located 120+ miles from me. Maybe it'll be in my mailbox when I get home this evening. Here's their rental disclaimer:
Quote:


You will have 14 days (including weekends & holidays) starting the next business day to have the movie returned to us. We advise customers to mail the rental back to us as soon as possible and at least 5 days before the due date to allow for USPS shipping delays.

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post #253 of 557 Old 03-29-2012, 09:19 AM
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Quote:
Originally Posted by wonka702 View Post

Your much more forgiving than I would be. I wouldn't consider this minor, it is obvious this company isn't being run properly. It is a niche business, but one that should still be handled professionally.

Since I use Paypal, and I'm a Paypal Advantage member, I have no problems receiving refunds from sellers when problems arise. $7.99 is pocket change as it is. I can blow that on breakfast. I'm more offended over false advertising. I've encountered sellers like this in the past and Ebay is all about TRUST. You trust that the seller isn't going to rip you off and you trust that they actually have the product they're advertising, not something they have to drop-ship from China or they'll purchase once they receive my money...hell, I could cut them out (they're the middle man) and go directly to the source. I really don't need the buyer positive feedback for the transaction, just the product. This instance is a little different since I'm renting a product, not actually buying, but the fact remains: Do not advertise a product if you clearly do not have it in stock. It's very easy to suspend an Ebay ad. Sellers normally don't do this because of Ebay fees, but hey, that's not the customer's problem. But like Cakefoo points out, suspension of account will follow if this type of business is kept up. Judging by the negative feedbacks, I suspect this will be pretty soon.
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post #254 of 557 Old 03-29-2012, 11:23 AM
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Huh? Did you rent discs from them through ebay or buy some? If you bought them are you sure it's the 'same' 3d-blurayrental.com? I searched ebay and there is no one with the user name 3d-blurayrental.com or 3d-blurayrental.

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post #255 of 557 Old 03-29-2012, 12:00 PM
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Quote:
Originally Posted by Wryker View Post

Huh? Did you rent discs from them through ebay or buy some? If you bought them are you sure it's the 'same' 3d-blurayrental.com? I searched ebay and there is no one with the user name 3d-blurayrental.com or 3d-blurayrental.

Did you bother to read my post on 3/27 above? Or my post earlier today where I quoted their return policy? Because you're coming into the discussion at the very end and you don't seem to know the facts. I don't mean to come off like a jerk but if you read my posts above, I don't think you'd be questioning me like this.

They now rent their movies on Ebay. You spelled their name wrong. There is no hyphen in their Ebay seller name, but it's the same company as they even said so on page 4 of this thread. The representative's screen name (here) is 3BR.

Here's the Ebay link again. Check the seller name.
http://www.ebay.com/itm/Hugo-3D-Blu-...#ht_500wt_1156
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post #256 of 557 Old 03-29-2012, 01:22 PM - Thread Starter
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Hi Bishop, me again. When I checked the ebay you referred us to I found the following:

This is a rental so you must return the item. This rental is currently in pre-order status. We will give you an update on shipment by the official release date.

Was this there when you rented?
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post #257 of 557 Old 03-29-2012, 01:45 PM
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Quote:
Originally Posted by insman1132 View Post

Hi Bishop, me again. When I checked the ebay you referred us to I found the following:

This is a rental so you must return the item. This rental is currently in pre-order status. We will give you an update on shipment by the official release date.

Was this there when you rented?

Yes, that is where I rented from.

Yeah, I notice this (now), however, Hugo has been released on 02/28/12, over 1 month ago. http://www.blu-ray.com/3d/releasedat...r=2012&month=2
It still doesn't change the fact that the ad states they have over 10 in stock.


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post #258 of 557 Old 03-29-2012, 04:22 PM
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Bishoplord,

Thank you for your posts. We're sorry to hear you've had an unpleasant experience with us. Let me provide some context that could help. We started listed on eBay about 2 months ago. Some of the negative feedback was based off of the confusion early on by eBay customers that they thought they were purchasing instead of renting. We've recently corrected that by adding a step which requires eBay customers to confirm they understand it is a rental. Since then, we'd had much less confusion. Renting on eBay is indeed not common but we have confirmed with them that it is ok to do. Over 99% positive ratings is pretty good in our opinion. Some of the negative feedback is for movies being lost in the mail, and we assure you they have all received their money back.

Our inventory changes on an ongoing basisliterally ever few minutes given the volume we handle. Unfortunately, there is not a way for us to integrate this information with the eBay listings. Therefore, we have to post every listing showing available inventory.

As for the wait times (assuming this is a wait), our average wait time is about 4-5 days. Very rarely does a customer have to wait past 10 days. As far as we're aware, we are the only online rental company that sends out physical discs that has a guaranteed ship time. If the wait time is unacceptable, you always have the option to cancel your order, and we will gladly give you a refund.

We have also fixed the Hugo listing to get rid of the pre-order comment. Let us know if you have any other questions or concerns.

Thanks,
3BR
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post #259 of 557 Old 03-29-2012, 05:30 PM
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Quote:
Originally Posted by 3BR View Post

As for the wait times (assuming this is a wait), our average wait time is about 4-5 days.

Your ebay customers don't know that:

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post #260 of 557 Old 03-29-2012, 06:51 PM
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Quote:
Originally Posted by 3BR View Post

Bishoplord,

Thank you for your posts. We're sorry to hear you've had an unpleasant experience with us. Let me provide some context that could help. We started listed on eBay about 2 months ago. Some of the negative feedback was based off of the confusion early on by eBay customers that they thought they were purchasing instead of renting. We've recently corrected that by adding a step which requires eBay customers to confirm they understand it is a rental. Since then, we'd had much less confusion. Renting on eBay is indeed not common but we have confirmed with them that it is ok to do. Over 99% positive ratings is pretty good in our opinion. Some of the negative feedback is for movies being lost in the mail, and we assure you they have all received their money back.

Our inventory changes on an ongoing basisliterally ever few minutes given the volume we handle. Unfortunately, there is not a way for us to integrate this information with the eBay listings. Therefore, we have to post every listing showing available inventory.

As for the wait times (assuming this is a wait), our average wait time is about 4-5 days. Very rarely does a customer have to wait past 10 days. As far as we're aware, we are the only online rental company that sends out physical discs that has a guaranteed ship time. If the wait time is unacceptable, you always have the option to cancel your order, and we will gladly give you a refund.

We have also fixed the Hugo listing to get rid of the pre-order comment. Let us know if you have any other questions or concerns.

Thanks,
3BR

Thanks for responding. I was talking with wife regarding your service and told her about your database, inventory and whatnot. I suggested to her that if you're going to rent out your movies via Ebay, you should probably keep your Ebay rentals separate from your online rentals. I could be wrong, but it sounds like you have a stock of movie rentals that go out to both Ebay and via your website? I can see how your inventory changes by the minute and how you're going to run into trouble if you don't keep the two separated.

My experience wasn't that unpleasant. I just don't like "buying" from Ebay sellers that state they have something in stock when then don't. It's false advertising. That would be similar with me as a buyer telling you I sent the payment in the mail, when in actuality, I didn't; However, in this case, you as the seller already took my money then told me you didn't have it in stock. That's a no-no my friend. You don't do that to your customer. In my place of business (I work in I.T.) when we make a mistake, we have a meeting and come up with a plan as to how this can be avoided next time. I would suggest you somehow update your system if you don't want to end up suspended on Ebay. I've read through the negative comments. Four comments in the last 2 weeks were regarding delays because the movie wasn't in stock. Do you believe anyone would send you money if they knew you didn't have the movie in stock? I know I wouldn't. But I'm not here to harp on you or give you a bad time. You're providing a great service and I appreciate what you're doing, I just want to know that I can trust your ad. One to two day delay isn't anything, but I would like to know that first as that gives me an option to change my mind. To buy/rent first then get notified of a delay, well, that doesn't leave me any options and to be honest, it's not fair.

But anyhow, I received my Harold & Kumar disc today, thank you. I'll send it back tomorrow. Does this have some sort or tracking? I mean, how will I know you received the disc? Will I get a confirmation?
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post #261 of 557 Old 03-29-2012, 11:41 PM
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Quote:
Originally Posted by BishopLord View Post

But anyhow, I received my Harold & Kumar disc today, thank you. I'll send it back tomorrow. Does this have some sort or tracking? I mean, how will I know you received the disc? Will I get a confirmation?

I always get an e-mail asking if I've received the disc. When I send one back, I always get a confirmation e-mail stating thatthey received it (along with a "thank you" for returning it). I can confirm that I've never had to wait 10 days for a disc...the most so far is seven, which isn't too bad for a new release. That's much better than Netflix or Blockbuster...where one often has to wait months for a title to be shipped. While I can certainly understand the confusion/disappointment regarding the Ebay ads, I think you'll find that they are a terrific resource to rent from. I'm just glad they are out there.

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post #262 of 557 Old 03-30-2012, 12:26 AM
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Cakefoo, we wish we had more control over eBay listings but they have templates we must use.

Bishoplord, if you prefer, you can always email us ahead of time to get a list of available titles to rent. Yes, we will email you when we receive the movie back. To keep shipping free, we do not opt for tracking....very similar to other disc by mail services.
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post #263 of 557 Old 03-30-2012, 01:47 AM
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Quote:
Originally Posted by 3BR View Post

Cakefoo, we wish we had more control over eBay listings but they have templates we must use.

The auction description is a place you can disclose the wait times can exceed several days more than the shipping details page claims. If the average is 4-5 days for a high profile hot new release, you shouldn't start with claiming it'll ship in 1 and drag it out to 4-5 if the buyer happens to ask. It should be disclosed up front.

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post #264 of 557 Old 03-30-2012, 06:11 AM - Thread Starter
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Well, Bishop, now that you have received your first disc and have gotten some important feedback on this rental service, can I make a suggestion?? It seems to me that going through ebay is probably a wasted step. It may have been fine for an initial intro, but I would think not on a continuing basis. Ebay is really set up to sell things. Not to rent them. So, why not start to deal with these people directly from their own website? I think you can see that most of us writing on this thread are doing so and are very satisfied with them. I think, overall, you will be too. Good luck.
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post #265 of 557 Old 03-30-2012, 06:36 AM
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Quote:
Originally Posted by BishopLord View Post

Did you bother to read my post on 3/27 above? Or my post earlier today where I quoted their return policy? Because you're coming into the discussion at the very end and you don't seem to know the facts. I don't mean to come off like a jerk but if you read my posts above, I don't think you'd be questioning me like this.

They now rent their movies on Ebay. You spelled their name wrong. There is no hyphen in their Ebay seller name, but it's the same company as they even said so on page 4 of this thread. The representative's screen name (here) is 3BR.

Here's the Ebay link again. Check the seller name.
http://www.ebay.com/itm/Hugo-3D-Blu-...#ht_500wt_1156

Umm - read MY post - I read yours and you did not specify the name in your post was their eBay name. Did you provide a link to their eBay site? No. Have many others spelled their name on this thread? YES. Thus my question.

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post #266 of 557 Old 03-30-2012, 10:18 AM
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Quote:
Originally Posted by Wryker View Post

Umm - read MY post - I read yours and you did not specify the name in your post was their eBay name. Did you provide a link to their eBay site? No. Have many others spelled their name on this thread? YES. Thus my question.

Are you for real? What does this look like (screen shot below)? (oh, maybe you didn't know you could click on that. My bad?) Had you clicked on that link you would have went to the Ebay ad and seen their seller name. Besides, the post was to them and they knew I was talking to them, not you. I didn't need to explain anything to you, but as courtesy, I replied back to you. I still don't need to explain anything to you so this is the last time I'll waste on you since you obviously got issues and you're trying to take it out on me because I had a gripe with 3d-blurayrental. I read your sentence to me and it clearly didn't make any sense regarding my post, as if you didn't comprehend what I was saying. You didn't know if I bought a movie or rented a movie. You didn't even know they rented movies on Ebay and you clearly missed the link I posted and now you're trying to make it my fault? Whatever man. I'm done.
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post #267 of 557 Old 03-30-2012, 10:43 AM
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Quote:
Originally Posted by insman1132 View Post

Well, Bishop, now that you have received your first disc and have gotten some important feedback on this rental service, can I make a suggestion?? It seems to me that going through ebay is probably a wasted step. It may have been fine for an initial intro, but I would think not on a continuing basis. Ebay is really set up to sell things. Not to rent them. So, why not start to deal with these people directly from their own website? I think you can see that most of us writing on this thread are doing so and are very satisfied with them. I think, overall, you will be too. Good luck.

Thank you. I prefer to use services that accept Paypal. At least with Paypal, if I run into any issues with a Seller, getting the matter resolved is a lot easier through them than going through my credit card or bank. I try and limit the number of times I place my CC# on file with websites as well. I'm not opposed to the idea, so who knows. However, I didn't know there was another duplicate site where the only different in the name is a "s" at the end and no hyphen (3dblurayrentals.com). The sites are almost identical as well. I can see where people can get confused.
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post #268 of 557 Old 03-30-2012, 11:04 AM
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I tried 3d-blurayrental.com for the first time. Rented HTTYD; took 8 calendar days to ship. Fair price for rental ($6-8) considering shipping is $1.70 of that and discs to buy are $30+. No issue with communications -- received an email within an hour or so informing me of the delay in shipping. Only issue would be charging me at the time of rental versus the time of shipping. Not a big fan of that practice.
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post #269 of 557 Old 03-31-2012, 08:17 AM
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Quote:
Originally Posted by cakefoo View Post

The auction description is a place you can disclose the wait times can exceed several days more than the shipping details page claims. If the average is 4-5 days for a high profile hot new release, you shouldn't start with claiming it'll ship in 1 and drag it out to 4-5 if the buyer happens to ask. It should be disclosed up front.

Most of our inventory is available to ship right away but that changes all the time. It's not scalable for us to change the description for all of our rentals on eBay everytime there is a change. Also, we notify the buyer immediately if there is a wait.
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post #270 of 557 Old 03-31-2012, 10:26 PM
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Hi members, as previously requested, I'm posting a promotion. We are currently having a storewide sale of 20% off all orders over $20.00. Sale ends 4/2/2012 at midnight pacific time. Visit our site at www.3d-blurayrental.com for more information. You must order directly from our site...sales from eBay excluded sorry.

Happy renting!
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