Thank you for your helpful response.
Originally Posted by Don Landis
But, my PS3 is a bit awkward to do YT 3D.
What do you mean?
Also, are the PS3's apps kept up-to-date? I just had an aweful experience chatting with LG customer service. I pasted the transcript below the dotted line for anyone who has time to read it; I only included the important part. Note: I replaced the customer service representative's name with "LG".
4:21 PM Drew Neilson: So I inherited a TV from my brother, and have spent the last week or so setting it up and getting to know it.
4:22 PM Drew Neilson: It's the TV that I entered the model and serial number for.
4:23 PM Drew Neilson: However, I am finding problems with two of the Premium apps, which leads me to wonder how long it has been since these apps were last updated. My TV updated its firmware when I first set it up, so the firmware is up to date.
4:25 PM LG: I understand
4:25 PM Drew Neilson: I would like it if you could tell me whether Netflix and YouTube--the two Premium apps I mentioned--are kept up-to-date, or are new versions of those apps only available on new TVs
4:25 PM LG: I would be happy to help you with that.
4:26 PM LG: Is that happening with all apps or just those two?
4:26 PM Drew Neilson: In other words, do Netflix, YouTube, and LG bother to keep these apps up-to-date, or do they just expect you to buy a new TV every year.
4:27 PM Drew Neilson: Actually my question is about all of the pre-installed apps in general... does LG bother to keep them up-to-date, or do they just expect you to buy a new TV every year?
4:28 PM LG: If the applications are not loading at all it is due to our server maintenance
4:28 PM LG: We're aware of this issue that's happening due to the server maintenance that our website department is performing to our server which should be back up and running before the end of this week. It will automatically notify you when the software update is ready to fix this problem We do apologize for all the inconvenience this must have caused.
4:29 PM Drew Neilson: No no no this isn't about any particular PROBLEM, its a general question
4:30 PM LG: We don't update the applications since we are not the applications developers but each developer usually do updates to the apps
4:32 PM LG: Anyways I'll still make a report about your suggestion for our website/firmware department to review it
4:32 PM Drew Neilson: Ok. My reason for starting this conversation out with that question, was that the YouTube app isn't nearly as good as the YouTube web site (it works, generally speaking, but it is missing features that the web site has). Also, the Netflix app doesn't stream content in 3D, even when the content is 3D content, and this is a 3D TV.
4:33 PM LG: I see
4:34 PM Drew Neilson: Correct me if I am wrong, but I've come to the conclusion that the YouTube app is simply out-of-date, which is why I started this conversation asking if anyone takes care to update it, or do they just expect you to buy a new TV.
4:34 PM LG: sorry, the applications for this older model weren't updated by the developers
4:34 PM Drew Neilson: I think that that is so incredibly inconsiderate, it is offensive.
4:35 PM Drew Neilson: It's like they don't care about the devices that their customers already own, they just expect you to buy new stuff.
4:37 PM Drew Neilson: As for the Netflix app, it works, but as I said above, it doesn't stream content in 3D, even when the content is 3D content, and this is a 3D TV.
4:39 PM LG: The reason why it is like that is because Netflix was not broadcasting 3D signal in 2011 when this model was made therefore the TV does not have the capability to support the app with 3D and the added functions over the years. Only new models have that capacity.
4:39 PM LG: Is there anything else I can assist you with today?
4:40 PM Drew Neilson: So why hasn't Netflix bothered to update the app on THIS TV model, and not just newer models, to add 3D support?
4:40 PM Drew Neilson: Netflix OR LG, I should add
4:43 PM LG: For that question we advise you to contact Netflix directly for further assistance on updating their application for your TV model
4:44 PM LG: Anything else?
4:44 PM Drew Neilson: yes
4:47 PM Drew Neilson: I'm formulating my question
4:48 PM Drew Neilson: Since the YouTube app sucks, and the Netflix app doesn't support 3D, and no one bothers to update either of them, I've come to the conclusion that neither LG nor Netflix or YouTube bother to keep apps up to date.
4:49 PM LG: I understand
4:50 PM LG: I apologize on behalf of LG for any inconvenience this must have caused
4:51 PM Drew Neilson: I'm not happy about it, but I guess I have to buy some sort of new hardware. Not a new TV, but some sort of device like a Roku box, an Apple TV, a smart Blu-ray player, or something along those lines.
4:51 PM Drew Neilson: Something that has its own app platform, and one WHERE THEY BOTHER TO KEEP THEIR APPS UP-TO-DATE!
4:51 PM Drew Neilson: I'd like a recommendation from you.
4:54 PM Drew Neilson: Of those kinds of devices, which one has the best YouTube app?
4:56 PM LG: We have blu ray player model BP730 for example
4:56 PM LG: I'll provide the link for you to check out the models that we have with their specifications
4:56 PM LG: http://www.lg.com/us/blu-ray-players...blu-ray-player
4:57 PM Drew Neilson: is this a device where the apps are kept up to date?
4:58 PM Drew Neilson: That is a requirement.
4:59 PM LG: Updates are made for the applications that the TV can support
4:59 PM Drew Neilson: Please explain.
5:00 PM LG: I've explained several times already that this older 2011 model does not have the capability to support Netflix 3D
5:03 PM Drew Neilson: Are you telling me that if I were to buy an Apple TV or a Playstation 3, two devices which both support Netflix in 3D (according to Netflix's technical support), I would not be able to playback 3D content from those apps on this TV even though this TV DOES support 3D?
5:05 PM LG: No, if the external device can play Netflix 3D then it's ok because the TV can handle 3D signal but does not support Netflix 3D in the Netcast
5:08 PM LG: Is there anything else I can assist you with today?
5:09 PM Drew Neilson: So I need a recommendation for some sort of device... an Apple TV, a smart Blu-ray player, some sort of smart TV upgrade... where the apps are up-to-date and are KEPT up-to-date. And where the YouTube app is the best.
5:10 PM Drew Neilson: I asked that before, but you said "Updates are made for the applications that the TV can support", which confuses me, because the TV itself is irrelevant.
5:14 PM LG: I answered that because we were referring to the apps in the TV it self not external devices.
5:17 PM Drew Neilson: actually if you re-read the transcript of this chat, you will see that by that point I was already talking about external devices.
5:17 PM LG: I understand
5:18 PM Drew Neilson: so again, can you recommend anything?
5:19 PM LG: I've provided my recommendation already
5:19 PM LG: Is there anything else I can assist you with today?
5:19 PM LG: I also gave you a link for it
5:20 PM Drew Neilson: But you FAILED to tell me whether the apps are kept up-to-date on that Blu-ray player.
5:20 PM Drew Neilson: Are the apps kept up-to-date on that Blu-ray player?
5:22 PM LG: I explained that updates are sent out for the applications depending on their capacities so "Yes" the apps are updated in the blu ray player
5:24 PM Drew Neilson: Can you please explain what you mean when you say "updates are sent out for the applications depending on their capacities"? Whose capacities? The apps? The hardware? What?
5:24 PM LG: The blu ray player which is what we are referring to right now
5:25 PM LG: We don't make or develop apps like I've already explained also
5:25 PM LG: We only make the hardware
5:27 PM Drew Neilson: So "updates are sent out for the applications depending on their capacities" means updates are sent out for the applications depending on the capacity of the HARDWARE, is that right?
5:30 PM Drew Neilson: I'm asking for you to clarify
5:30 PM LG: Right
5:30 PM Drew Neilson: Are you still there?
5:32 PM Drew Neilson: So basically, if I buy an LG Blu-ray player, the situation with the apps might be exactly the same as it is with my TV, with the developers being responsible for updating their apps, according to you. Is that right?
5:33 PM LG: That's right
5:33 PM Drew Neilson: Then that's no better than what I have now.
5:35 PM Drew Neilson: Do you have any other recommendations for external hardware or smart TV upgrades?
5:36 PM LG: Sorry, we don't
5:40 PM LG: Is there anything else I can assist you with today?
5:40 PM Drew Neilson: No, that is all that I needed.
5:41 PM LG: It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again via Live Chat or phone at 18002430000. Thank you for choosing LG Electronics. We appreciate your business. Have a great day!
5:41 PM Notice: LG has exited the chat session.