Join Date: Nov 2003
Location: new jersey, usa
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 257 Post(s)
Have any one got problem upon placing order to Zavvi lately? These are my problem with ZAVVI at present and would share with you. Need to consider these problem before you place your disc purchase order to them.
1. Shipment was said to be shipped and credit card had been credited....but after waiting more than 2 weeks.........still no mail in (From England to NJ, USA). They said it could take 1 month for delivery oversea. 30 waiting days........new movie become aged movie.........how can we tolerate such long time delay?
2/. Order is not shipped in full..........say your order is for 3 discs.....they shipped 2 and leaving 1 pending. They said the missing one is out of stock from their supplier, no date of re-stock.....need keep waiting when available.........so have to wait and wait without delivery date confirmation,,,,,paid already by credit card,........troublesome if want to cancel for refund.
3/. On line customer service is lousy.
4/. On line sale section shows a movie you want is IN STOCK, after you placed order, they said OUT OF STOCK and need to wait new supply from their supplier. No definite day of shipping to you. When check their website again.......still says IN STOCK. Ridiculous
5/. After placed in purchase order, they emailed there is credit card payment processing failure and cannot charge your card. Ask for update of the card or submit new card number. No success after several updates on line, still said failure. Eventually my credit card is frozen and cannot be used at restaurant and shop. I have to go to the bank to re-activate my card. What a waste of time and effort
I wonder if ZAVVI is using above method to get money paid by credit card from buyers.....delay shipment or even no shipment for over 30 days......until buyers feel frustrated and ask for refund.........by doing so......they have money from buyers payment in advance for 30 days from banks WITHOUT paying interest of the money hey cashed from buyers via their bank's credit card........WOULD this be a SCAM?
You guys to decide...
I have placed order for more than 10 discs from ZAVVI.....total 4 orders. Only received 2 discs so far. 2 x frozen credit cards need to re-activate at banks, outstanding discs has no schedule of delivery whilst payment already made. They cancelled one of my order due to frozen credit card. I just cancel another order due to credit card frozen up the 2nd time. I am not going to place order to them again
Watch out when you place order to them.