I inquired further from the Indianapolis rep, and there's good news. Even if you buy it from them, you can return it at your local best buy.
Here is the exact message:
you can do it right at ur local best buy... n e tv u buy from best buy can be taken care of where ever you are thats the good thing about best buy... plus if you want us to order it for u, make sure u use ur rewardzone card, thats hella points lol...
so if something does goes wrong or for some reason you want a refund, you can return it to ur local best buy, but trust me once u see it in ur house its over... i feel like a little kid with my 60" elite, my wife claims im the biggest nerd ever lol but what can u do if u have never owned a tv like this before, i use to have a 56" samsung dlp
Hope this helps.