So here is my story...Went to Fry's (San Diego Mission Valley Store) and noticed that the (major name brand) sale on their flyer was the KDL55NX720. Went with the wife on Valentine’s Day and she was blown away by the picture and gave me the go ahead to get it! Yes she is awesome!!! Instead of buying that night, I did what I always do for electronics, research, research, research!!!
The next day I woke up and proceeded to go over to Fry’s, (called to confirm and they said they had two in stock at the store) When I got there the sales rep said that they were sold out, but go talk to the Sony rep because they had the KDL55EX720 for the same price. I was bummed because I thought since it was such a great price at $1099 for the NX and refused to pay the same price for the EX. So I walked away from the TV section and went to get my free upgrade for my phone at the phone sales rep. (had to do that too) so in conversation asked her if she could confirm how many units of the NX were in the store and she told me two. Now I’m getting pissed!
I then go back to the TV section and ask for a supervisor and tell him someone else conformed that two were in the store. He says wait a minute and then comes back and confirms that yes there are two but one is defective and the other is the one on the floor, but here is his direct phone # to call if I ever need to verify directly with the TV section about inventory. Then he tells me that the EX is on sale for the same price. So it was a classic bait and switch from the sales team to get people in for the NX and sell them the EX. All in all last time I ever shop at Fry’s!!!
Here is where is gets awesome! I drive over to Sears and they have it on sale for $1399. I find the nicest sales rep and tell her I had the worst experience at Fry’s and wouldn’t ever shop there again. She said she hated them as well and would help me out in any way she could. I told her that Fry’s has it for sale at $1099 but didn’t have a flyer! I told her she could call Fry’s (gave her the supervisors #) to verify and she did. She called and made up a story that she was shopping for the TV and that her husband was just at the store and wanted to know the price and if they had any in stock. He told her that they had one in stock for $1099. She then hung up the phone on them!! LOL
So now for the Sears awesome 110% price match… She called her manager over and told him she verified the price at Fry’s and he gave the go ahead to override the computer for price match. I told her she was the best and ring it up!!! She then said she would give me the Narnia 3d kit for $40 because they were having a sale on them and a $5 dollar off coupon to boot!
So here is the break down
KDL55NX720 TV $ 1099
Price match guarantee – $29.99
Coupon - $5
Recycle fee + $10
3D kit +39.99
Tax (8.75%) yes its California!!! +97.12 out the door total $1212.11
I wanted to kiss her and told her I’d be back to buy anything from her from now on. She works for commission and has gained a loyal customer!! *&^%YOU Fry’s!