I had a BAD experience dealing with Woot when it comes to problems with orders. I had ordered a refurb espresso maker. To make a long story short they won't do anything for you if parts are missing. It's simply, "ok sorry just return it". I ended up finding out who the vendor was that supplied the espresso makers to Woot. They were GREAT! They were lightening fast with getting me the part. I don't get why Woot couldn't have done what I did. Call the damn vendor and get the missing part shipped to the custome! A holes. NEVER AGAIN.