Originally Posted by pboy207
Wow!! That really sucks they would act like that. I've never had a problem with BB matching their own website. I even thought it was in their price match policy to match their website prices. It seems that this is not the first time this has happened to you. Have you ever tried to contacting BB customer service about this particular BB? I know you really didn't want the TV but if it was me I would have escalated it (i.e. store mgr, customer service) until they finally matched it, then I would have been like I don't want it anymore. Just for the principle of it.
Just looked at their price match guarantee. It's in the first line that they match Bestbuy.com
I didn't bother this time. About 3.75 years ago, when I was last shopping for a large plasma, I did try to escalate it with Best buy corporate. I did a few emails and I got back responses that basically said that they support their store managers who have individual discretion.
Honestly what bothers me even worse, and I know from reading other people's stories online as well as my own experience that this is common, is how different one Best Buy is from another. I recall back in 2009 that I was reading, here at this forum among other places, the specific deal terms others were getting at Best buy on the Pioneer Kuro. One guy was even nice enough to send me a photocopy of his physical receipt from BB, the name and phone # of the store manager who sold it to him, etc. Despite all this, the several BB's in my area refused to get lower than $900 more than what he (and others got).
In an age when everyone can see and compare prices online, and buy online, the idea that there would be so little effort to match their own B&M prices was truly annoying. It basically sends the message that they don't give a $#@! about their customers at my local stores.
In general I find that attitude here in NJ. I used to live in CA years ago and the level of customer service and dealmaking was so much better. To pick a different example, I have spent a ton of money at the Apple Store on products for my whole household. Yet whenever anything has gone wrong they are totally not helpful here in NJ. I had a wireless keyboard that stopped working 2 weeks after Applecare expired and their solution was to suggest I pay full MSRP for a new one, not even offering a slight discount. When an old iPod was bricked by Apple forcing a software update on it, same thing - buy a new one and here's $5 off (seriously, that was their best offer). By comparison I have 2 friends who live in CA, neither of which have spent a fraction as much on Apple as I have, who both destroyed their iPhone's due to user negligence (one of them left it roof of his car and proceeded onto the Freeway where it flew off at 70 MPH). Yet the Apple Store there gave each of them brand new phones at no cost. All because it was manager discretion and the attitude in CA was that much better than fergetaboutit NJ.