Join Date: Oct 2005
Location: Raymond, NH USA
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I quite agree and YMMV whether a service is paid for or not. If it's paid, at least you have leverage to demand for what you paid. Your second experience matches mine...I got a TV unpacked and mounted on the stand by BB employees without having to request it or pay for it. I got exactly what BB's web site claimed I would get and more:
"Our delivery service includes delivery into the room of your choice. We will unpack the item and, if requested, dispose of the packaging. For an additional cost, we can install home entertainment components, appliances, mobile electronics and computer upgrades."
They also state:
"At the time of delivery, we will remove and recycle old item(s) for free. This is done on a one-for-one basis. For example, if you are having a new refrigerator delivered, we will remove one refrigerator from your home and recycle it."
I got that too, without having to ask or pay for it.