Just a shot in the dark to see if anyone has experienced this:
When the delivery was made, it wasn't a white glove service. I had to help the guy carry it downstairs (and he acted like he was going against company policy to carry it downstairs -- friendly guy, though). So, he didn't unbox it, or power it up, either.
When I called Amazon, they simply left feedback to the shipper vs. (what I was hoping) refunding the white glove surcharge that's included.
Has anyone else gone through something similar and had Amazon refund the extra shipping charge? I spoke to them recently and they explained that they couldn't price match US-Appliance's charge due to the fact that once you include white glove, it comes out to the same charge. Should I call the price matching line (vs. normal CS), explain what happened, and ask if they'll price match now?