Originally Posted by JimP
Good post Bobby.
Even though Dan got what is probably a good price (lets see how things go on Friday), its still pretty obvious that "Nice" bated him in at one price and sold to him at a higher price for what should have been the lower price. My concern is that if a vendor is obviously being dishonest about pricing, what else are they going to do?
And what is this about Samsung having F8500s that are commercial version with only a 90 day warranty? Has anyone else confirmed this?
Well, I don't think things are as bad with the unauthorized resellers as people are making them out to be. The only thing I said about my experience with Abe's in the past was their aggressiveness with pushing the extended warranty. My Panny GT50 plasma was delivered on time through WGD. They inspected the TV, plugged it in, plugged up my cable, went through the channels and made sure it was working. Nobody rushed me. The TV was brand new, sealed. It was manufactured one month before I purchased it. I had some banding issues months later and called Panasonic. They sent out a repair person and replaced my panel. I had no issues with the warranty.
Just my observation, it appears that these grey market retailers are wholesalers buying up plenty of inventory and selling them with very little markup. These products are not being shipped from outside the U.S. There's no reason for the manufacturer to deny warranty coverage. I personally haven't heard that ever happening. In terms of who gives the best service before and after the sale. I can tell you from personal experience. I am well over age 40 and have purchase from some of the biggest chains. I have always gotten mixed qualities of service. Either someone was short tempered over the phone, lacked knowledge, told me something that wasn't accurate about the product I was buying from them, pushed an extended warranty down my throat. Many times I couldn't get anyone to even help me with questions after I received the product. Service after the sale has been laxed with many retailers that were 100% authorized and claimed to be trained to sell the product but they appeared to run away after they got my money.
Even though you can return your products within14-30 days with the bigger authorized resellers, it's a big hassle so it's not as huge of a benefit having that piece of mind. I am certainly not an idiot. I wouldn't just drop $2500 in the lap of Nice Electronics just because their price was more attractive. I asked as many questions as I could. If I run into an issue I will deal with it and I will be sure to post it here so others can get an idea how these people are.
Buying from any retailer whether authorized or not will result in mixed experiences for every customer. Apple being one of the best in customer service has people posting on forums how badly they were treated at the Apple store. It's best to buy directly from the manufacturer if people want to minimize or eliminate the issues with retailers. Like I said in an earlier post. Paul's TV was amazing with their pre-sale customer service. I spoke to a guy named Will. He was very professional and I would've considered buying from his store since his place is in California where I happen to live but Will said they would not be getting anymore 64F8500's. Cleveland Plasma gave me just the opposite service over the phone. The guy I spoke with seemed short tempered, slightly arrogant and made it seem like it's "my loss" if I don't get one of these TV's before their gone for good.
As far as the commercial version of the F8500. It's mentioned on Samsung's website under the 8500's specs in the warranty section. It says the F8500 has a 1 year parts and labor warranty and the 90 days for commercial models.