Originally Posted by HLdan
The amount of money spent is irrelevant. I purchased my newest TV at an "unauthorized" or what is not listed as authorized by Samsung and got a good price. While the sales strategy could be improved the overall customer service was very good in fact and they delivered my TV as promised and no high pressure sales tactics before or after the sale. They told me I had a one year warranty from Samsung. They didn't even push the extended warranty. I actually inquired about it. I wrote a positive review about this place on Reseller Ratings.
Let me tell you that I have gotten crappy service from big named retailers that sell premium products that I have paid full price at so it's irrelevant about the amount of money one spends. Good customer service is the decision of the retailer and if they care to get future business.
I was talking about your Abe's of Maine experience you described
Your description seemed less than ideal
While..I guess you are "ok" with what happened.....I cant imagine that you would have let it go if you had dealt with someone like Best Buy
The fact that you would have paid closer to retail...and had knowledge of such...would have made you push for a better transaction experience
You know the same reason customer's at Walmart dont expect the same service as they do at Neiman Marcus
The fact that you have made a subsequent purchase at the same type of retailer...tells me that a low price is higher on your priority list
Some would have taken your experience with Abe's and be done with it...even if it meant paying a higher price
I too purchased my F8500 at seriously low price....there were some "gaps" in the service from what I would have expected, and frankly demanded, at Best Buy
But...I paid $1000 less( plus tax) lower than Best Buy's price
The retailer I bought from..Conn's...is an authorized samsung retailer so there there was never a question on that side of things