Originally Posted by RustyK78
This past Sunday, I to a BB store in Chicago to show wife the difference between 64" and 60". We decided on the 60" because the extra 4" did not justify the huge price difference. Saw that they lowered the price, so was motivated to buy it there. I was comparing pice and points being offered between BB and my EPP plan from my job. The sales man threw in $100 off of a blu ray player. I pulled the trigger with BB. During the order process, rep called his manager over. Manager said that he couldn't do it because they could not sale a tv they did not have in stock. Bummer for me.
Went home and ordered online from the BB website. I chose a delivery date, and my order went through. It is pending on my card and I have an confirmation text and email from BB. I'm cautiously optimistic. Maybe ordering online is different than actually ordering in store?
So, a quick update for my order. I ordered the 60" on Sunday, after I went in store and I was told that the in store BB reps could not complete the order. Disappointing, very since the guy was trying to get me to buy right then and there and offered $100 off of any Samsung blu-Ray player. I went home and made an order online. The order went through with the specific delivery date that zip wanted. I even got the 5 year warranty. I got the confirmation email with a working confirmation number.
Last night I got an automated call that stated my delivery was still scheduled for today. My delivery time was for 7:30am to 9:30am (yeah, kind of early). I went online and my status was up to date and still pending. I got up early, cleaned, moved things around and started to wait. My delivery time came and went. No call, no text message, no one from Best Buy has reached out to me. It is now 4:40pm and I still don't have a brand new tv in my place. I call the 800 number, got a rep who asked if I was here all day because they tried to deliver during scheduled delivery time. I basically told her that was ******** (didn't use that word exactly, because it would be rude and she's just doing her job, but she understood what I was saying) because my wife and I have been here the whole time and no one has contacted me, rang our bell, knocked on our door, thrown rocks at our window, etc. She put me on hold a little while longer and the came back with the explanation that they did not have the TV in, so that's the reason why it wasn't delivered. So, they didn't have the tv at all, or they don't have one right now? She did not know. Why wasn't I contacted? She did not know. Did they still even have the tv? Yes they did, but earliest they could deliver would be this Thursday. Well, that isn't acceptable for me because I made plans and specifically scheduled it for TODAY.
The warehouse manager is suppose to contact me, but at this point, I'm not holding my breath. Mind you, this tv is already paid for and POSTED.
I'm going to complain, because this situation is ridiculous. Does anyone have a number other than the 888-237-8289 one, or the firstname.lastname@example.org
email address that I should use?