East Coast TV / AM Home Delivery Misfire
Based on some positive feedback on this forum and elsewhere I took a risk and ordered a Samsung PN64F8500 from East Coast.
Wednesday morning I received a call from AM Home Delivery's customer service and a nice young lady informed me the item was shipped from NY metro and it was expected to arrive at AM's Atlanta area depot on Friday, yesterday. AM would then deliver it to my home sometime next week. When asked for a BOL# she provided East Coast's order #.
Thursday I called East Coast and they stated the item was shipped. I asked for the serial number of the item, but the rep couldn't provide it. I asked if it was a US01 model and he replied yes it is. I thanked the EC rep, and when I told him I would leave glowing feedback by name, he replied 'he loved me'. I hungup thinking if EC loves me all must be good in the world.
Due to the fact I may have to appear in court next week, exact date/time uncertain, as a witness, I contacted AM's local depot and let them know of a scheduling dilemma where I must call the court each night to be informed if I must appear the following day. They were understanding and told me they 'would work with me' on delivering the item. Again, all seemed good.
This afternoon, Saturday, I was informed 'AM has no record the item was shipped' and the item does not appear on manifests for the next few expected freight deliverys to AM's local depot. Both East Coast and AM are closed for the day.
Is someone within AM's circle trying to steal my television? Any suggestions on how to deal with this before it's too late?