Originally Posted by skeets123
Got an email from Eastcoasttv to call to confirm order on January 5th. Called them on 6th and after a little chat, I was told that TV is out of stock even though website still say it is in stock. However, price is gone up couple hundred dollars. They said they are canceling order for now and when it comes back in stock in couple of weeks, they will call.
Let's see what happens next.
I had a similar experience trying to order an 84ub9800 about a month earlier, though I was first asked if I wanted the 'US model' to which I replied "yes, I ordered one which is new and has a full US warranty, which means it has to be the US model" and I was then asked if I could wait since it is not in stock. When I said sure, I was told they were cancelling and I should reorder in the future, to which I challenged them since how should I know when I should reorder since they still at that moment had it listed as in-stock.
Wouldn't budge, ended the call, almost immediately got a call from Isaac (turns out he is the owner) and I told him "Look, I understand how this works, don't make up reasons, just find out when you can get me a set and tell me how much I need to pay for it" which began a 3 week polite
snipe hunt of me calling, him promising to check with his suppliers and get back to me, then telling me he hadn't heard back from his supplier yet when I followed up because he didn't. To my utter shock, about 10 days ago he did call me back and told me he would have the "US Model with the LG panel on Thursday" that he would give me for a "good price" to which I said "You're currently advertising it for $5139 (original order was for $4659) and I'm ok with that price" to which he agreed. I called him on Thursday, we reconfirmed my details, and it was on the AM truck on Friday.
Following Tuesday AM calls to say they are delivering it Wednesday afternoon.
Wednesday afternoon I get a call from the driver apologizing that they're only 10 minutes away and not 30, and is it Ok if they come right over, or do I need them to give me a half hour. (I was home, so no problem)
They arrived, were very personable, did the open the box and plug it in routine, and I tipped them both and asked if they wouldn't mind helping me for a minute to get the stand attached, which they gladly did.
Set was a brand new US version, manufactured in Mexico in September, and seems to work perfectly.
Ordered, got the run around for a few weeks, finally got a brand new US model delivered to Florida at price which was ~$500 higher than the original purchase price, but still a very very good price for the set.
Was it a great experience? No, it was quite frustrating.
Would I do it again? Definitely, I still saved $4k+ on the set off LG dealers, and $1300 off a more reputable non-auth dealer.
IMHO this is not worth putting up with for a couple hundred bucks, but ultimately ECTV appears to be selling new US models.
EDIT: Sorry I just noticed I posted this in the Plasma thread, my apologies.