I think that's a bit harsh to slam the hardware for your software issues, I've found it fine....
I've found that it looks sleek, LCD panel works fine and the remote is fine to use cursor wise or with the toggle to key board (think you might just have a heavy hand).
You might want to look into HTPC software if you've not binned it already. XBMC or Media portal work perfectly
and the size of the case means your choice of components are not limited.
I'd say its only downside is that it doesn't ship with any filters to keep the inside clean, and the eject button for DVD's not lining up and the flap doesn't come down when its ejected by software eject button :P