Join Date: Sep 2000
Location: Stewart Filmscreen Corporation. USA
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It sounds like you have a 1.5 square inch shadow box frame with a flat black painted finish. What you are seeing is some light reflection off the inside of the frame. We do have a DIY kit where you can attach some self adhesive veluxe strips to the inside of the frame. This material is a "black hole: and will absorb the stray light. Call our customer service manager, Mr. Scott Kimber, at 1 800 762-4999. Also...please be advised that the factory is closed for the holidays so we can do some deferred mainteance on our equipment and tooling. We will reopen January 2, 2002.