Join Date: Sep 2000
Location: Stewart Filmscreen Corporation. USA
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Do you an electric roll up or is it a fixed screen and frame? It sounds like an electric to me. Either way, it is a warranty issue and we will fix it or replace it with a new one. Call our customer service manager, Scott Kimber, at 800 762-4999.
Please have the name of the dealer you purchased it from handy. Also... if you have the serial number available this will expedite the process. On a fixed frame the serial number is on the bottom of the lower frame member.
On a retractable screen the serial number is on the back of the screen batten.