About a week ago, after alot of reading on various screeens to buy, i decided to purchase a Carada screen, being that everyone gave awsome reviews of the customer service provided by Carada.
The following is my experience with Carada:
First i ordered a 110" Precision screen 1:78 to 1 (16x9) with a B/W screen, which i charged to my credit card (CC). The next day I continued to read this thread and came to the conclusion that i should spend alittle more money and get a Criterion frame instead, just so that the frame would look more appealing when not in use, being that it will be hung in a living room which is used even when not watching movies/HDTV.
So I called Carada and spoke with Rex, and advised him if i could make the change from the precision to Criterion frame (I felt kinda bad about doing that, being that i believe all frames are made to order and they might have already started building the precision one). But i was put at ease when Rex replied "It's easier Done than Said." The price of the screen was adjusted through my CC and i was a happy camper.
Well, the next day came along and i showed my wife the Criterion screen that i now had on order. She really liked the thicker frame of it, being that the screen would be the main focal point of the wall. But then it happened, she pointed at the Masquerade frame on computer screen and told her what it did and how much prettier the wall would look with the 6 1/4" frame. I told her what the price was and she said. "why dont you use your tax return money and get that instead?"
I almost had a heart attack right then and there and quickly contacted Carada for another change in the order, before my wife had a chance to rethink her decision. This time i contacted David and he laughed and told me that there was no problem what so ever in making the change, which now was going to be a 114" Masquerade system (i threw in about 4 more inches in screen size since i was going to pay a larger amount of money and didint want to feel the screen was too small in the future).
I have not received the screen Masquerade system yet being that i ordered it a week ago, and i think the Masquerade system takes about 2 weeks to make. I will be posting an update of how the assembling and hanging process went and my opinions on the system. If its half as good as the customer support Carada provides, than im sure i will be extremely pleased with it.
Sorry for the long post, but just wanted to show what outstanding Customer support this company has. I actually emailed David at night after business hours on one occasion, and i got a response from him that same night. His emails must be forwarded to his phone or something like that.