Originally Posted by jayn_j
Folks, Jamestown is obviously a 1 person operation and a startup at that.
Having been there myself, although in a different industry, I know that any little thing can have a snowball effect and quickly overwhelm you. This wasn't a 'little thing'. The Superbowl bulge and the increased press from this forum also likely caused a spike in orders for the guy.
The real point though is that this is a 1 person operation. He doesn't have a shipping department or billing department. Large stacks of queries will force him to spend more time at the computer and less building the screens. It will also cause acid reflux and put him back in the hospital.
You all either need to chill out, sit back and wait for him to catch up as he is already whipping the squirrels, or cancel if you must. But please stop bugging the guy. At least pick a representative and just send one message a day.
I've got no investment here, as I have a different screen. I am just feeling sorry for this guy right now and it is obvious he is compromising his health trying to make it right.
Business is business, no matter what the size. When the orders begin to overwhelm you stop taking them. Personally, I wouldn't sell on ebay unless I had surplus stock, or units on hand. People are even more finicky there, than here. He does have his brother helping--and I think Sandy is trying to post updates where she can.
I've asked James/Sandy to keep me updated and I, in turn, would update the forum to help them out with keeping people apprised of the situation. They are nice people, and had really unfortunate timing. They are doing their best to get things back in order, screens out on time, and keep everyone happy.
Suggesting people waiting longer than 15-20 days, should not ask for an update is a little ludicrous though.
I've proposed that they send how many screens are in queue, starting at what date--that will keep things anonymous and provide a relatively good idea to those waiting of when they can expect their screen.
Personally, I thought ordering on the 18th would give plenty of time, give or take a day or two, allow for shipping, weather and any bulge in orders due to superbowl timing.
I'll continue to post here as long as I receive updates from them, and they've caught back up.