In July, I spoke with Keith on here about Jamestown. Going into this, I knew there was a time issue on Jamestown Screen, but also knew the price for a 120" AT screen with XD material was a fantastic price. With this in mind, I ordered the screen December 28th directly from his web-site.
It was a little weird, since I didn't receive any communication about the order being processed, except for the paypal receipt. Since then, I have e-mailed him twice and called once. I called him on the phone about the order and he said, if I received a paypal invoice, then I did in fact order the screen. I wasn't completely sold on it, since I did not receive any communication from him, so he told me to e-mail him and he would respond later that night. I did (around the 3rd of January). I still haven't heard back from him, so I e-mailed him again on Sunday and haven't received any form of communication from him. The price is hard to beat, but the communication and customer service is forgetful.
I honestly am frustrated with the fact, that there is no communication. I do not mind the screen taking longer than he expects, as long as he is communicating that to me. I should not have to be the one asking him for it. I am wondering if this is normal procedure for Jamestown. Also, did you guys have better luck contacting him via the phone or e-mail.
Last edited by Al Toid; 01-13-2015 at 09:28 PM.