I purchased an elite screen- model Electric 100H about 3 years ago. First off if you are thinking about buying an Elite screen....run for the hills. They have the WORST customer service ever. After spending over $1000.00 they basically told me that b/c my screen is out of warranty they can not help me. I was asking for advice or what the problem may be.... so I have come here. Hopefully someone can help.
Here is my issue:I loose my up and down function (both through remote and RJ45 cable).
When I plug in my screen and I can use both the remote or RJ45 cable to bring the screen down, and stop it. Then for some reason....I loose power or connectivity..,,meaning power is still reaching the unit but it does not accept commands from the remote....when I use the RJ45 switch it doesn't work either.... If i unplug the unit....wait 10 seconds, plug it back in I can use the remote again to bring it up. then it powers off again.....
The ability to bring the screen up/down is intermittent and i have to unplug power to "re-set" something so it works again.
I checked the motor and the fuse looks good (i think the fuse looks good)... not sure if this is a control box issue or something else, and help or guidance is much appreciated.
P.S. I must add this below so anyone searching for an elite screen reads this- and knows that elite customer service sucks,
elite screens have problems, do not buy elite screens.