Join Date: Oct 2005
Location: New England-New Hampshire Seacoast
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I purchased my 1st screen. A fixed 106" screen from Mustang. A great screen at a great price but Mustang sucks. So I just thought I'd post my written review from Amazon.
"1st I want to say this is an outstanding screen. It is my 1st one and we watched 2D-3D on it using my new Epson 5020UB projector. "Life Of Pi" on this screen in 3D was a visual feast. With this projector it is better than the theater. WOW. And I only paid $159 for it from Amazon. What a steal.
Now for Mustang. The screen directions were beyond terrible. They were comical. I wish I could post a copy of them for you to see. Also, I had different parts missing. Mind you this is my 1st screen I've assembled. It was very frustrating for my fiance and I to say the least. So I called Mustang's "24/7" tech support number. 6 times. During the day and during the evening. I was on hold. For at least 20 minutes each time. No one ever answered the phone. 866-395-0370. Try getting through. The reason you can't because no one answers. So I sent an email. Again. No one responded. It has been a week since the email. This is the worst customer service I have ever seen. There is No customer service. We eventually figured out the screen and hung it without doing what the Swahili directions recommended. Or at least I think they recommended.
So yes. It is a great projection screen at a great price. Yet this no excuse for telling the consumer you have tech support. And you don't. When you state you have a toll free number and email for tech support. And you are ignored. Shame on you Mustang.
Mustang- -0 Stars"