Originally Posted by TH3_FRB
Got my 120" tensioned screen mounted today. It has some faint lines across it at what looks to be relatively regular intervals. The lower left corner is also not flat. I'm going to give it some time to hang unrolled before I try any adjustments.
This sounds exactly like the screen issues that Lifeline99 is wrestling with. Any more people with these type of issues? I really like VAPEX's fixed frame screens, but at this point, it's hard for me to recommend a VAPEX tab tensioned screen.
Of course, every company has issues with their screens from time to time. (Yes, even Stewart has had issues) What matters is how a company resolves those issues to the buyer's satisfaction.
To be fair, Visual Apex is very good about replacing defective screens, (And also to be fair, nothing is tougher for a screen company to get right than a Tab Tensioned screen) but if a defective screen is replaced with another defective screen, that doesn't help the buyer. They told lifeline99 that inspecting a screen for defects before shipping is not possible for them. Well, that's just not acceptable.
Again, to be fair, Visual Apex is a low cost screen company. Inspecting each screen for defects before shipping would not only take time, but would certainly be an expensive undertaking. An expense that would, in the end, be passed on to the buyer.
Unfortunately, in this day and age, replacing screens whenever there's a complaint of a defect is cheaper than hiring a couple of human beings full time to do inspections.
Hopefully, someone at Visual Apex is reading this so some changes can be made to their quality control. It's understood that change is hard. But something has to be done, or in the end, buyers will start looking to another company for their screens.