Originally Posted by Lifeline99
so, no, they do not acknowledge the problem. I really have no idea what to do.
That's unfortunate. You and I have the same problem: we already have a housing for the screen designed for the dimensions/mounting mechanism of the vapex screen. That's why I gave visual apex four chances to get it right, and all four of them had issues. I have decided to look beyond vapex, and returned the parts of the three screens I had. I may have to hire a contractor to make changes to my HT. I hadn't planned on this expense, but I don't think I have it in me to carry another screen to the basement only to be disappointed again.
One of the screens I was really interested in is the monoprice 120" tab-tension screen, mainly because it uses a similar "L" bracket and its dimensions are close to the vapex screen. However, the online literature does not say how exactly to configure the drop. I chatted with two monoprice agents, one said that I couldn't adjust the drop while another said "We recommend contacting a professional to avoid any damage to the screen or motor from adjusting incorrectly
". I need to check with the folks on the monoprice screen forum.
I contacted elunevision, and they said that they would check the screen before shipping it out to me. However, the tension screen was a little pricy and they said they couldn't ship a non-tension screen to the US (from Canada). They use the same "L" bracket as vapex so installation shouldn't be a huge issue.
I also contacted dalite and they sent me a sample of their matte white material. This is totally unlike the material used on the vapex screen. It's got a texture and can be cleaned using mild soap and water. The price of a tension dalite screen is way over my budget, so will have to get the non-tension screen. The price of which is comparable to the tension elunevision screen. The only problem with this is it uses a totally different mounting bracket from what visual apex does, so I will need to get considerable amount of work done to install it.
Decisions, decisions decisions!