As an update I was sent a replacement 110 inch electric screen and it had even more damage on the left side of the screen as it was directly rubbing on the left side of the slot with absolutely no clearance whatsoever. I declined them sending a third screen since this appears to be a design issue. Otherwise the screen performed fine (based on the first one - didn't bother hanging the second one) although there were a few minor waves, not really noticeable except with pans. The motor was a little noisy going down, but not bad; however, quite noisy going up with the greater effort required. It seems much noisier than other electric screens I've had. The wireless trigger and remote worked fine.
As a last ditch effort they offered to send me a tensioned screen instead, and I went for it although I was a little worried based on the prior experience. The tensioned screen arrived fine with no damage. They have shipping braces on the screen to protect it whereas the non-tensioned doesn't. When I hung it I noticed the weight bar is a lot beefier and heavier than the non-tensioned screen. The bar weighs about 13 pounds versus 2 pounds on the non-tensioned screen so the screen overall is probably 12 or 13 pounds heavier. The accessories and case /endcaps seem to be identical between models, just the difference in the screen, case length (the tensioned case is longer), and weight bar. The up/down on the screen is a bit louder than the non-tensioned screen.
The non-tensioned screen appeared to be fiberglass or a much heavier/thicker material. The tensioned screen seems to be a fairly thin vinyl (probably to allow for the tensioning) and the tensioning came perfectly adjusted. The screen is perfectly flat, no waves whatsoever, so very happy with this. It may be a hair brighter as well. As others have mentioned there are horizontal lines about 8.5 inches apart, probably from the manufacturing process (rollers on the line?). The bands are only noticeable with light hitting the screen at an obtuse angle, about 45 degrees or less, and not visible at all on the projected image.
Overall I'm very happy with the tensioned screen and the customer service. Initially the shipping company would not deliver to my house since there is a sign about truck limits into my neighborhood, but delivery trucks come by all the time. Visual Apex called the company and told them to bring the last screen directly to my house no matter what. It was kind of funny, but the delivery guy shows up in his bosses land cruiser with my screen in it. I hope they can address the issues since for the price, I think these are good screens and they do their best to please their customers.
Last edited by bsntn99; 05-27-2015 at 07:35 PM.