Join Date: Sep 2000
Location: Stewart Filmscreen Corporation. USA
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First of all, not to worry, you will not be left alone in the cold to solve your installation problems by yourself. The factory policy is to do "what ever is required" to make you happy at no cost to you.
But I must say that I am somewhat confused by your post.
It sounds like you special ordered a custom "Reverse Rolled Screen". Reversed Rolled screens are made by flipping the screen housing around 180 degrees. In other words, what would normally be the front of the screen housing is now the back. Also, the electrical hook ups are now on the right side of the housing instead of the normal left side. This allows the screen to roll out of the front of the screen housing. One would special order a reverse roll screen in installations where the screen needs to avoid hitting wall paintings, fireplace mantels, etc as the screen descends into the room. For all the design reasons above, we fax to the dealer a very detailed "Shop Drawing" with all the critical dimensions of the custom screen. We require that the dealer return the drawings with their signed approval before we even start the manufacturing of the custom screen. We have found that the "Shop Drawing Sign Off" policy is worth a thousand words, or maybe better said as you put it, "As Advertised." We strictly enforce it with our dealers to avoid this type of screen design confusion. Graig, it sounds like you never saw these drawings??? Perhaps for the future we need to change our internal policy that the end user must approve these drawings with a sign off also??? (In the past most electric screens were specified and installed by the dealer and end user sign off had no real benefits.)
I would like to suggest that you contact your dealer on Monday so that they can make arrangements to return the unit to us so the we can rescreen your unit in the normal roll manner, at no cost to you. In the meantime, you may want to also investigate using the top mounting brackets which are packed in a separate envelope in the screen box. These extra brackets may or may not work in your installation.