Join Date: Sep 2000
Location: Stewart Filmscreen Corporation. USA
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I think I can explain the vertical lines but I can not explain the horizontal lines. The vertical lines may be slight packing impressions in the screen surface. The screen fabric is shipped rolled up around a packing tube . There is also some soft thick packing tissue type paper rolled up in the screen. These packing impressions will normally smooth out in a few days. I must say, the horizontal lines have me stumped. One thing I would like to suggest is that you tape on the screen surface a piece of white paper over the a troubled horizontal line. Use masking tape as it will not damage the Studiotek finish, Then, from at least 8 feet away from the image, evaluate if the line still exist. I would like to eliminate the possibility that the projector's Cross Hatch test pattern has not been burned onto your CRT tubes. If lines are still there, then call Stewart Filmscreen in the morning and we will expedite a new replacement screen fabric to you. Also, if the packing lines fail to smooth out we will replace the screen.
The toll free number is: 800 762-4999, Monday through Friday, 7:00 am to 5:00 pm PT.