Paul and Bryan,
First I want to apologize for the problems you are having. This is the first I have heard of this issue. Can both of you please provide me with more details on your purchases like the dealer involved, when shipped and perhaps the order numbers. With this information, I will investigate the issue and let you each know. Please send me an e-mail at firstname.lastname@example.org with that information. Regardless of the situation, if the product has a flaw or is not performing right, we will correct that to your satisfaction, end of story. We strongly believe that if you are not happy, we are not happy.
Let me see what I can find out.
Blake Brubaker, CTS
Vice President of Sales
Da-Lite Screen Company, Inc.