Thank you Da-lite - AVS Forum
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post #1 of 2 Old 08-10-2001, 08:09 AM - Thread Starter
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I reported a few weeks ago that I was having trouble with my new Da-lite Da-mat High Contrast (permwall) screen (92") in that it was showing some vertical dark streaks on bright scenes, especially with movement. Well, Blake Brubaker of Da-lite contacted me and arranged to have a new screen fabric sent out to me and this has fixed the problem.
Apparently there was a production problem with the first, but this one looks great.
Thank you to Blake and to Da-Lite for all your help in taking care of this in such a speedy and satisfactory way. I really appreciate your excellent customer service.

Paul

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Paul B. Musser
nospam@nycap.rr.com

<FONT size="1">Loudon Theater:
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Scientific Atlantic 2000HD Cable Box
Sherwood New Castle R-925 A/V Receiver
Acurus L10 Preamplifier
Forte Audio 1A Amplifier
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Rotel RCD-951 CD Player
Boston Accoustic VR10 Center Channel Speaker
Boston Accoustic SW10 Subwoofer
PSB Alpha Surround Speakers
MIT, AudioQuest, Tributeries and Monster Cable
Monster Power HT1000 Power Conditioner</FONT s>

Paul B. Musser
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post #2 of 2 Old 08-12-2001, 01:22 PM
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I had the same problem with my 119" permwall with standard Da-Mat. Blake also had mine replaced and the problem is gone. I don't think I've ever received better customer service than I received from Da-Lite. They weren't satisfied until I was satisfied. Thanks again Blake!

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