Join Date: May 2000
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|Originally posted by akm3:
That experience stands in stark contrast to the many, many, many, positive comments I've heard from people who have dealt with Stewart. Most are "wowed" by the level of customer service.
Perhaps you got someone new?
|Originally posted by Don Stewart:
The sales department had a special meeting today to discuss your post and how to better communicate with end users.
Panasonic 65" plasma*
PSB T45* PSB B15* PSB C60*
Dual PSA XS30* Dual PSA XS15se*
Niles ZR-6 6 Source, 6 room Audio Reciever*
I'm a moderator of Home Theater Spot and a member of AVS. I'm well aware of your company's sterling reputation, as evident in your reply to AVS member Albert (re: concerns about the warranty).
This is my situation:
I have a Mitsubishi 65907 65" rear projection set. Over the past year, working with ISFer extraodinare Chuck Williams and members of the Spot, I have tweaked the set to an almost perfect picture. Now able to access the service menu directly via an I2C connection and laptop, Mitsubishi owners are able to correct the color decoder (dreaded red push) and EE. With Mits' superb lenses and extensive format control, the picture is breathtaking. Well, almost so....
The last tweak would be to replace the rather pedestrian screen. Hotspots, color shifts, graininess - all more apparent with the well-calibrated picture. My journey for perfection has lead me to your doorstep. My initial contact with your company was during CEDIA, and it was suggested that I call when folks returned (I had planned to go, but my scheduled changed...). So, last week I called again. Based on information from your website, and talking with others, I had decided on the MicroWave, although I wanted more information on the Aeroplex 100. My Mits has 7" guns that put out a good deal of light, & I have good control over the lighting in my "theatre" but I'm concerned with the loss of brightness with a diffusion screen.
The person I talked with (no, I do not remember his name) was up-front with me concerning the lack of data Stewart had with replacement screens for RP sets like the Mits. I an aware of the cost (potentially $800-1000) and this is within my budget (heck, I've spent as much tweaking the set for grayscale, focus, alignment, geometry, etc), but not unlike Albert's experience, I recieved a rather 'cold shoulder' to my questions. No, he couldn't guarantee that the picture would be significantly better, and emphasized the difficulty of swapping screens. Frankly, it was a turnoff!
I believe that there is an untapped potential for Stewart to provide superior screen solutions for folks who prefer the RPTV format, and I'd like to 'partner' with you to see what the best solution would be. I'm ready to spend some money - are you willing to spend some time & effort to help a customer?